Service Administrator

1 week ago

East Ciputat Banten, Indonesia PT Karya Andalan Mandiri Jaya Full time 48 - 54 per year

PT Karya Andalan Mandiri Jaya sedang membuka lowongan untuk posisi Penuh waktu Service Administrator di Rempoa, Banten. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Tersedia jam fleksibel
  • Gaji yang diinginkan: Rp4,000,000 - Rp4,500,000 per bulan

Administrasi dan dokumentasi

  • Kelola komunikasi: Menangani pertanyaan pelanggan melalui berbagai saluran seperti telepon, email, dan secara langsung.
  • Mengatur dokumen: Membuat, mengedit, dan mengarsipkan dokumen bisnis dan korespondensi. Ini termasuk pengelolaan catatan digital dan fisik, seperti data pelanggan dan laporan layanan.
  • Memelihara catatan: Memastikan penyimpanan catatan dan data secara sistematis dan teratur.

Dukungan pelanggan dan layanan

  • Permintaan proses: Kelola proses menyeluruh untuk aktivitas terkait layanan, seperti mendaftarkan perangkat dan masalah, serta memproses pesanan.
  • Informasi pembaruan: Perbarui tiket layanan secara berkala dan lacak kemajuan dalam tim operasional.
  • Tanda terima masalah: Memberikan pelanggan tanda terima atas transaksi mereka.

Pelaporan dan koordinasi

  • Hasilkan laporan: Menyusun dan menyiapkan laporan terperinci, seperti ringkasan bulanan dan laporan biaya operasional.
  • Berkoordinasi dengan tim: Mendukung departemen lain, seperti tim penjualan, dengan mengelola informasi dan data dari aktivitas mereka.
  • Pastikan kepatuhan: Pastikan semua kegiatan mematuhi kebijakan dan prosedur perusahaan.

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