Staff Contact Center Service and Sales Representative Premier

6 days ago

Jakarta, Jakarta, Indonesia HSBC Full time $15,000 - $30,000 per year

Some Careers Shine Brighter Than Others.


If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.


Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a seamless customer experience.


We are currently seeking an experienced professional to join this team in the role of Staff Contact Center Service and Sales Representative Premier.

Responsibilities: 


Trained to handle contacts from customers across multiple products and propositions (Premier segment). has career progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor peers to achieve the same. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

To be successful in this role, you should meet the following requirements:

Indonesia Citizen onlyHave education standard to at least barchelor degreeProficient in language(s) required by the processOpen to working flexible shifting schedulesFlexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to developmentTakes pride in delivering what is promised in line with the customer and service expectationsWants to do a good job, concerned about getting it right for the customer and checks everything is in orderAbility to have analitical skill, faster & effective problem solving skillsAbility to to build closer relationships & manage customer expectationsAbility to work in a high-volume, fast paced environment is requiredProficiency with personal computers and basic software packages and specialised applicationsExcellent communication skills and is polite and friendly at all timesDisplays patience and empathy

You'll achieve more at HSBC


HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.

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