Virtual Services Sales Representative

Key Responsibilities

• Manage the Leads and Customer Requests
• React quickly to customer requests within prescribed SLA
• Manage all the Leads which have standard Services scope with the main focus on
• Contract Renewals and upselling recurrent business.
• Take inbound calls and e-mails to support existing customer base
• Answer customer questions and educate on all SE Services offers
• Research & develop new points of contact and potential account identified from
• Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
• Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
  Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
• Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
• Build and manage Services Opportunity Pipeline
• Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline
• Maintain the Account or Installed Base data in SE systems (BfO/bFS)
• Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
• Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
• Document all records of customer interaction and activity in bFO
• Develop up & cross-selling between Line of Businesses service offer
• Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
• Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
• Report accurate monthly order forecasting

What qualifications will make you successful for this role?

• Bachelor /associate degree in Electrical / Electronic Engineering
• 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent
• native speaker level for local context, good level of English (written, verbal)
• Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
• Strong interpersonal skills, seeking new ways of learning to upskill himself or herself
• Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.
• Familiarity with Schneider Electric products and services.
• Good verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations.
• Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.