Guest Services Supervisor

4 days ago


Kabupaten Badung, Bali, Indonesia Pertama Management Full time

RESPONSIBILITIES :

  • Supervise villas as assigned by Guest Services Manager.
  • Uphold standards, operating procedures and company regulations.
  • Supervise housekeeping services to maintain the villas in pristine condition.
  • Ensure that rooms are well-prepared and stocked with correct amenities.
  • Welcome guests upon arrival and farewell upon departure.
  • Provide personalized assistance and attend guests' needs throughout their stay.
  • Coordinate and facilitate special guest requests or arrangements.
  • Arrange transportation, reservations, and activities for guests through Concierge.
  • Provide information about local attractions, services, and events.
  • Coordinate property's inventories and purchases with correct par stock levels.
  • Maintain effective communication with management and other departments.
  • Address and resolve any issues raised by guests promptly and professionally.
  • Liaise with engineering and management teams for effective maintenance in villas.

QUALIFICATIONS:

  • Have a butler / front office / housekeeping background.
  • Strong leadership.
  • Attention to detail.
  • Effective communication.
  • Exceptional customer service.
  • Good personal presentation.
  • Anticipative thinking, good initiative & problem solving.
  • Fluent in English.
  • Has own motorbike and is mobile.
  • Previous experience in Villa Management is a plus.


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