Guest Experience

1 week ago

Kabupaten Badung, Bali, Indonesia Finns Beach Club Full time 15,000,000 - 25,000,000 per year

The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Summary :

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

  • Greet and engage guests with a professional and welcoming attitude.
  • Provide accurate information on club facilities, membership, events, and promotions.
  • Assist with guest arrivals, special requests, and personalized service delivery.
  • Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
  • Monitor guest satisfaction through direct engagement and proactive feedback collection.
  • Support walk-in and reservation processes, including queue and crowd management.
  • Handle guest complaints or service failures with diplomacy and professionalism.
  • Maintain cleanliness, order, and presentation standards in all guest-facing areas.
  • Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
  • Participate in daily briefings, team coordination, and service evaluations.
  • Uphold FINNS' standards of excellence, hospitality, and brand identity in every interaction.

Qualifications

  • Proven of experience in a customer service, hospitality, or guest-facing role.
  • Fluent in English.
  • Excellent interpersonal and communication skills.
  • Confident, service-minded, and solution-oriented personality.
  • Professional appearance and positive attitude.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Willing to work flexible hours, including weekends and holidays.

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