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Guest Service Agent

2 weeks ago

Kabupaten Badung, Bali, Indonesia Nirvana Life Bali Full time

Job Summary – Guest Service Agent

This role involves welcoming guests, providing basic guidance on wellness and spa services, managing treatment reservations, handling administrative tasks, and ensuring guests feel relaxed, comfortable, and well taken care of throughout their visit.

Key Responsibilities:

  • Welcome guests with warmth, courtesy, and professionalism, upholding the wellness centre's service standards.
  • Provide clear and informative explanations of available wellness, spa treatments, and service packages.
  • Assist guests with registration prior to treatment and explain any necessary procedures.
  • Respond to questions regarding services, products, and facilities in a polite and knowledgeable manner.
  • Coordinate with therapists, instructors, and operational staff to ensure smooth appointment flow.
  • Handle payments, product sales, and related administrative tasks accurately.
  • Maintain a tidy, calm, and inviting front desk and lounge area.
  • Address guest concerns or complaints professionally to maintain a positive wellness experience.
  • Uphold cleanliness, safety standards, and guest confidentiality at all times.

Requirements:

  • Previous experience in a front desk, guest service, or hospitality role (fitness/wellness environment is a plus)
  • Excellent interpersonal and communication skills, with a service-minded approach
  • Strong organizational abilities and attention to detail
  • Comfortable using booking systems, POS, and basic office software
  • Ability to remain calm under pressure and handle multiple tasks effectively
  • Well-groomed, professional appearance and a positive attitude
  • Flexible availability, including weekends and holidays

Personal Attributes:

  • Warm, gentle, and calm demeanor suited for a wellness environment.
  • Strong service orientation with empathy and attention to guest comfort.
  • Excellent communication skills with a polite and professional approach.
  • Well-groomed, neat, and presenting a professional image aligned with wellness standards.
  • Detail-oriented, organized, and thorough in all tasks.
  • Composed under pressure and able to manage multiple priorities smoothly.
  • Cooperative team player who works effectively with therapists and other staff.
  • Proactive, responsive, and shows strong initiative.
  • Able to maintain high levels of discretion and guest confidentiality.

Job Types: Full-time, Trial period contract

Contract length: 3 months