Front Desk Supervisor

2 days ago

Kabupaten Badung, Bali, Indonesia ANV Group Full time

Job Title: Front Office Supervisor

Industry: Hospitality / Hotel / Tourism

Job Description :

We are looking for a reliable and service-oriented Front Office Supervisor to lead our front desk team and ensure smooth daily operations. This role is responsible for guest satisfaction, team supervision, reservation management, and coordination with other departments.

Key Responsibilities:

-Supervise daily front desk tasks: check-in/out, reservations (Cloudbeds/OTA/direct), billing, and guest inquiries.

-Lead shift handovers and enforce SOPs for consistent service.

-Manage schedules, train and support staff, and monitor performance.

-Operate Cloudbeds or OTAs system for bookings, invoicing, guest profiles, and reporting.

-Handle guest complaints and special requests professionally and follow up when needed.

-Coordinate with housekeeping, kitchen, maintenance, surf, and transport teams for smooth operations.

-Submit daily/weekly reports and escalate issues to management.

-Maintain professional appearance and promote teamwork and high service standards.

Requirements:

-Experience in front office or supervisory hospitality roles.

-Familiarity with Cloudbeds or similar reservation systems (training will be provided)

-Strong leadership, communication, and problem-solving skills.

-Fluent in English; other languages a plus.

-Flexible to work shifts, weekends, and holidays.

Job Type: Full-time

Experience:

  • Front Desk Supervisor: 2 years (Preferred)

Language:

  • English (Preferred)

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