Front Desk Staff

6 days ago

Kabupaten Badung, Bali, Indonesia Nusa Dua Bayview Full time 20,000,000 - 40,000,000 per year

Nusa Dua Bayview sedang membuka lowongan untuk posisi Penuh waktu Front Desk Staff di Benoa, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Mencari kandidat untuk bekerja pada:
  • Senin pagi
  • Senin siang
  • Senin malam
  • Selasa pagi
  • Selasa siang
  • Selasa malam
  • Rabu pagi
  • Rabu siang
  • Rabu malam
  • Kamis pagi
  • Kamis siang
  • Kamis malam
  • Jumat pagi
  • Jumat siang
  • Jumat malam
  • Sabtu pagi
  • Sabtu siang
  • Sabtu malam

Job Description – Front Office Department

Position: Front Office Staff / Receptionist

Department: Front Office

Reports to: Front Office Supervisor / Front Office Manager

Main Duties and Responsibilities:

  1. Guest Reception & Check-in/Check-out

  2. Welcome guests warmly and professionally upon arrival.

  3. Handle check-in and check-out procedures efficiently.
  4. Verify guest details and manage room assignments.
  5. Provide room keys and explain hotel facilities and policies.

  6. Reservation Handling

  7. Receive and confirm room bookings via phone, email, or online platforms.

  8. Update reservation systems accurately.
  9. Handle cancellations and modifications as per hotel policy.

  10. Guest Relations

  11. Maintain a friendly and professional attitude toward guests at all times.

  12. Handle guest complaints and requests efficiently and courteously.
  13. Provide information about hotel facilities, local attractions, and transportation.

  14. Communication & Coordination

  15. Coordinate with Housekeeping and Engineering for room status updates.

  16. Communicate guest needs and preferences to relevant departments.
  17. Ensure smooth communication between departments for excellent guest service.

  18. Cashiering & Billing

  19. Prepare guest bills and process payments (cash, credit card, or transfer).

  20. Maintain accurate records of transactions and deposits.
  21. Ensure the cash float is balanced at the end of each shift.

  22. Administration & Reporting

  23. Maintain daily front office logbook and reports.

  24. Update guest information and maintain confidentiality of records.
  25. Prepare occupancy reports and other related documentation.

  26. Appearance & Conduct

  27. Maintain proper grooming and uniform standards.

  28. Follow hotel policies, procedures, and service standards.
  29. Attend daily briefings and required training sessions.

Requirements:

  • Minimum high school or diploma in hospitality or related field.
  • Good communication in English (verbal and written).
  • Friendly, patient, and service-oriented.
  • Able to work in shifts, including weekends and holidays.
  • Basic computer and reservation system knowledge.

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