Service Advisor GR

2 weeks ago

East Jakarta Jakarta, Indonesia MAS Group Full time 3,000,000 - 5,000,000 per year
Kualifikasi:
  • Pendidikan minimal SMA/SMK Otomotif (lebih disukai D3/S1 Teknik Otomotif).
  • Memahami sistem dan komponen kendaraan, termasuk mesin, kelistrikan, dan suspensi.
  • Memiliki pengalaman di bidang otomotif atau sebagai service advisor minimal 1 tahun.
  • Komunikatif, teliti, dan memiliki kemampuan menjelaskan masalah teknis kepada pelanggan.
  • Berorientasi pada pelayanan pelanggan dan mampu bekerja dalam tim.
  • Menguasai komputer dan sistem administrasi bengkel.

Tanggung Jawab:
  • Menyambut dan melayani pelanggan yang datang untuk servis atau perbaikan kendaraan.
  • Melakukan wawancara awal dan identifikasi keluhan pelanggan.
  • Membuat estimasi biaya dan waktu servis sesuai kebutuhan kendaraan.
  • Berkoordinasi dengan teknisi untuk memastikan pekerjaan dilakukan sesuai standar.
  • Memberikan penjelasan hasil pemeriksaan dan perbaikan kepada pelanggan.
  • Memantau progres perbaikan dan menjaga kepuasan pelanggan.
  • Menyusun laporan pekerjaan dan administrasi layanan servis.

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