Service Advisor
2 days ago
Service Advisor General Repair
Penempatan = Bosch Car Service Kelapa Gading Flagship & PIK 2
Job Description:
- Menyambut pelanggan dan memahami kebutuhan perbaikan atau servis kendaraan.
- Memberikan penjelasan teknis mengenai kondisi kendaraan dan rekomendasi tindakan perbaikan atau perawatan.
- Membuat estimasi biaya dan waktu pengerjaan yang akurat untuk pelanggan.
- Menyusun jadwal pekerjaan dan mengoordinasikan pelaksanaan servis di bengkel.
- Membagi tugas harian kepada mekanik dan mengawasi pelaksanaan tugas.
- Menindaklanjuti proses servis hingga selesai serta memastikan kepuasan pelanggan.
- Menangani keluhan atau komplain pelanggan dengan sikap profesional dan solutif.
- Membuat laporan harian mengenai status pekerjaan kendaraan.
Kualifikasi:
- Memiliki pengalaman kerja minimal 3 tahun di sebagai Service Advisor.
- Memiliki kemampuan komunikasi, negosiasi, dan interpersonal yang sangat baik.
- Mampu menjelaskan istilah teknis kepada pelanggan dengan bahasa yang sederhana.
- Berpengalaman dalam membimbing dan membagi tugas ke tim mekanik.
- Terbiasa bekerja dengan target dan dalam suasana kerja yang dinamis.
- Pendidikan minimal SMK Otomotif atau sederajat (D3/S1 Teknik Otomotif menjadi nilai tambah).
- Memahami penggunaan sistem komputer untuk administrasi servis merupakan nilai tambah.
- Berorientasi pada kualitas kerja dan kepuasan pelanggan.
- Nilai plus jika menguasai perbaikan dan perawatan mobil Jepang dan Eropa (terutama Jerman).
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