Service Advisor

2 days ago

Jakarta, Jakarta, Indonesia Electrum Full time 15,000,000 - 30,000,000 per year

About the Role

The Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest quality standards. This role involves managing service registrations, diagnosing technical issues, coordinating repairs, maintaining accurate service data, and leading technicians to deliver excellent service experiences for both ride-hailing and individual (B2C) customers.

You will play a key role in maintaining operational excellence across the service center, ensuring all vehicle units — particularly EVs — are serviced, tracked, and ready for operation.

What You Will Do

  • Register all incoming service requests from customers (ride-hailing and B2C).

  • Serve as the first point of contact and consultant for service-related concerns, providing preliminary diagnosis and solutions for unit issues.

  • Coordinate with and lead technicians to ensure prompt and accurate repairs.

  • Supervise unit preparation before and after service to ensure readiness for deployment.

  • Maintain detailed and accurate service databases — including service records, unit conditions, and issue tracking.

  • Ensure sufficient technician allocation and resources for all service requirements.

  • Monitor service timelines, ensuring efficient turnaround and customer satisfaction.

  • Review vehicle conditions thoroughly and provide clear technical recommendations.

  • Work cross-functionally with operations, logistics, and technical departments to resolve issues efficiently.

  • Support compliance and legal initiatives that improve service operations and safety standards.

  • Contribute to process improvement and service quality enhancement across the network.

What You Bring

  • Minimum 2 years of experience in vehicle technical practice, preferably in EV or automotive service.

  • Minimum 1 year of experience as a Service Advisor or similar customer-facing technical role.

  • Proven experience leading a team of technicians in a fast-paced service environment.

  • Strong ability to diagnose vehicle issues and provide actionable repair recommendations.

  • Excellent coordination skills to ensure technicians work effectively and efficiently.

  • Detail-oriented and proactive in ensuring data accuracy and service quality.

  • Familiarity with Google Workspace tools, especially Google Sheets, for service tracking and reporting.

  • Strong communication and interpersonal skills in Bahasa Indonesia; passive proficiency in English is an advantage.

  • Positive attitude, collaborative mindset, and ability to work well across multiple functions.

Nice to Have

  • Prior experience in electric vehicle (EV) maintenance or service management.

  • Knowledge of basic electrical systems and diagnostic tools.

  • Experience improving service workflows or implementing process automation.

  • Service Advisor

    4 days ago

    Jakarta, Jakarta, Indonesia Top Cars Gallery Full time 8,000,000 - 12,000,000 per year

    KUALIFIKASI :Pendidikan Min. D3 Otomotif/ Teknik Mesin/ Elektrik.Memiliki 3 tahun pengalaman dalam bidang sebagai Sales Advisor di After Sales & Service (Bengkel) mobil premium.Memiliki pengetahuan tentang otomotif kendaraan roda empat (Premium Cars).Memiliki SIM A/C yang masih Aktif.Dapat mengendarai/ mengemudikan mobil premium baik matic maupun...

  • Service Advisor

    4 days ago

    Jakarta, Jakarta, Indonesia Eurokars Group Full time A$60,000 - A$80,000 per year

    About the jobOur Mazda dealership in Port Hedland, Western Australia is looking for a customer-oriented Service Advisor to deliver Mazda's standard of service excellence.Key Responsibilities:• Act as the main contact between customers and the service team• Schedule and coordinate vehicle service appointments• Ensure quality service and customer...

  • Service Advisor

    2 days ago

    Jakarta, Jakarta, Indonesia ELECTRUM Full time 15,000,000 - 30,000,000 per year

    About the RoleThe Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest quality standards. This role involves managing service registrations, diagnosing technical issues, coordinating repairs, maintaining accurate service data, and...

  • Service Advisor

    4 days ago

    Jakarta, Jakarta, Indonesia byOrange Full time 30,000,000 - 50,000,000 per year

    Position: Service AdvisorLocation: JakartaJob Type: Full-TimeDuties and Responsibilities:Implement the experiential service reception process and ensure effective delivery.Achieve monthly operational targets and be accountable for results.Execute after-sales marketing activities and meet assigned personal goals.Handle on-site customer complaints in a timely...

  • financial advisor

    4 days ago

    Jakarta, Jakarta, Indonesia PT AXA Mandiri Financial Services Full time 6,000,000 - 12,000,000 per year

    AXA Mandiri adalah Bancassurance No.1 Di Indonesia. Dan merupakan perusahaan gabungan dari AXA yaitu perusahaan Asuransi terkemuka di dunia dan Mandiri merupakan Bank terbesar di Indonesia. AXA Mandiri Saat ini yang memiliki lebih dari 1.200 cabang tersebar di seluruh Indonesia. Untuk memberikan pelayanan terbaik, AXA Mandiri didukung oleh lebih dari 1900...

  • financial advisor

    2 days ago

    Jakarta, Jakarta, Indonesia PT AXA Mandiri Financial Services Full time 60,000,000 - 120,000,000 per year

    AXA Mandiri adalah Bancassurance No.1 Di Indonesia. Dan merupakan perusahaan gabungan dari AXA yaitu perusahaan Asuransi terkemuka di dunia dan Mandiri merupakan Bank terbesar di Indonesia. AXA Mandiri Saat ini yang memiliki lebih dari 1.200 cabang tersebar di seluruh Indonesia. Untuk memberikan pelayanan terbaik, AXA Mandiri didukung oleh lebih dari 1900...

  • financial advisor

    2 days ago

    Jakarta, Jakarta, Indonesia PT AXA Mandiri Financial Services Full time 6,000,000 - 12,000,000 per year

    AXA Mandiri adalah Bancassurance No.1 Di Indonesia. Dan merupakan perusahaan gabungan dari AXA yaitu perusahaan Asuransi terkemuka di dunia dan Mandiri merupakan Bank terbesar di Indonesia. AXA Mandiri Saat ini yang memiliki lebih dari 1.200 cabang tersebar di seluruh Indonesia. Untuk memberikan pelayanan terbaik, AXA Mandiri didukung oleh lebih dari 1900...

  • Financial Advisor

    2 days ago

    Jakarta, Jakarta, Indonesia AXA Mandiri Financial Services Full time 50,000,000 - 150,000,000 per year

    Company DescriptionPT AXA Mandiri Financial Services (AXA Mandiri) is a leading joint venture between PT Bank Mandiri (Persero) Tbk and AXA, operating under Indonesia's Financial Services Authority (OJK). As a pioneer in the bancassurance model, AXA Mandiri maintains a prominent position in the industry, supported by over 2,300 Financial Advisors across...

  • Coatings Advisor

    2 days ago

    Jakarta, Jakarta, Indonesia PT Jotun Indonesia Full time 2,000,000 - 4,000,000 per year

    Jotun is expanding rapidly in Indonesia and seeking a dynamic and ambitious professional to strengthen Technical Sales Support department as the Technical Service or Coatings Advisor. The successful candidate will work independently as a coating advisor, attending projects within Protective and/or Marine coatings and provide professional technical service to...

  • beauty advisor

    4 days ago

    Jakarta, Jakarta, Indonesia PT Elevatione Kosmetik Dan Aksesori Full time 50,000,000 - 80,000,000 per year

    Melange Korea a Korean skincare brand, currently hiring Beauty Advisor for placement in our store at Jakarta:Central ParkKuningan CityPacific PlaceQUALIFICATIONS :Candidate must have at least a high school graduate or equivalent.Minimum 2 years experience as a Beauty Advisor / Sales Promotion in the Retail  Beauty / Skin Care / Luxury Brand sector.Have...