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Customer Relationship Management
2 weeks ago
Kualifikasi:
- Pengalaman di CRM, CS, Sales Support, atau Digital Marketing.
- Memahami pengelolaan data pelanggan & customer journey.
- Terbiasa menggunakan tools CRM / database / spreadsheet.
- Komunikatif, teliti, analitis, dan customer-oriented.
- Mampu bekerja dengan target & laporan performa.
Job Description:
- Mengelola dan memperbarui database pelanggan.
- Menjalankan program retensi pelanggan (follow-up, loyalty, repeat order).
- Menyusun dan menjalankan campaign CRM (WhatsApp, email, broadcast).
- Menganalisis perilaku pelanggan & menyusun laporan insight.
- Berkoordinasi dengan Sales, BD, Marketing, dan CSO.
- Menjaga kualitas komunikasi & kepuasan pelanggan.
Job Type: Full-time
