Customer Relationship Management

Company DescriptionPT Bank SMBC Indonesia Tbk, formerly PT Bank BTPN Tbk, rebranded in 2024 to reflect its focus on growth, innovation, and the evolving needs of customers. Serving millions of customers across diverse segments, the company aims to provide seamless, integrated banking solutions. SMBC Indonesia is committed to supporting Indonesia's long-term...

Company DescriptionPT Bank KB Indonesia Tbk ("KB Bank"), formerly known as Bank Bukopin, has been a pillar of Indonesia's financial sector since its establishment in 1970. In 2025, the Bank became an integral part of KB Financial Group (KBFG), South Korea's largest financial institution, reflecting its stronger global presence. Backed by KBFG's resources,...

Job Expectation:Menerima data customer dari tim akuisisi atau marketplacMengelola database customer agar terjadi permbelian kembaliMelakukan interaksi berupa perkenalan, edukasi, dan penawaran ke customerMelakukan closing penjualan produk ke customerMonitoring paket customer dan menginformasikan status pesanan ke customerMelakukan pelaporan dan evaluasi...

RingkasanDeskripsi PekerjaanMengelola sistem pelayanan pelanggan untuk meningkatkan minat pembelian dan kepercayaan terhadap brand produkMelakukan broadcast pesanMembalas Chat, dan melakukan follow up berbasis end-to-endMemberikan dan memahami kebutuhan customer untuk meningkatkan penjualan melalui interaksi dan konsultasiMengeksekusi program loyalitas,...

Job DescriptionMaintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.Working with your accounts proactively to drive product adoption as well as act as the voice of clients.Proactively spot and correct any issues that could affect customer satisfaction or retention.Facilitate periodic...

Job Description:BRiLiaN Banking Associate Program (BBAP) merupakan program rekrutmen sekaligus pendidikan untuk mempersiapkan pekerja baru di level Associate melalui mekanisme kontrak / PKWT selama 18 (delapan belas) bulan dan dilakukan evaluasi untuk dipertimbangkan menjadi Pekerja Tetap.Sebagai Relationship Manager (RM) Funding & Transaction, kamu akan...

PT Mitra Berdaya Optima (MBO)We are a consulting firm specializing in consultancy, training, and system development aligned with ISO (International Organization for Standardization) standards. In essence, we help clients implement ISO standards and achieve certification. Based in Yogyakarta, we operate as a B2B business and have successfully assisted over...

Job DescriptionOwn overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted relationship and communicate clearly/effectively to clients to help drive continued value of our products and servicesMaintain and support existing...

Role DescriptionThis is a full-time on-site role for a Desk Collection position, based in Yogyakarta, Indonesia. The role involves performing day-to-day debt collection activities, monitoring outstanding payments, and ensuring timely recovery of funds. Responsibilities also include coordinating with customers to resolve pending issues, maintaining accurate...

We're seeking a proactive Onboarding & Launch Specialist to play a key role in activating new clients on our OTA platform. You'll be the first point of contact to guide them from setup and integration to launch, ensure their listings go live smoothly, while delivering measurable value to our clients from day one.Your mission? Ensure every new client feels...