Customer Success Manager

6 days ago

Yogyakarta, Yogyakarta, Indonesia PT Global Sukses Solusi Full time 1,000,000 - 1,500,000 per year
Job Description
  1. Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
  2. Working with your accounts proactively to drive product adoption as well as act as the voice of clients.
  3. Proactively spot and correct any issues that could affect customer satisfaction or retention.
  4. Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
  5. Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap.
Requirements
  1. 3+ years experiences in same industry prefered
  2. Bachelor's degree preferred
  3. Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
  4. You will work with your accounts proactively to drive product adoption as well as act as the voice of clients.
  5. Proactively spot and correct any issues that could affect customer satisfaction or retention.
  6. Facilitate periodic reviews with customer
Looking for characters
  1. Relationship-focused: An empathetic listener who builds strong, lasting client relationships through proactive engagement
  2. A Strategic Problem-Solver: Someone who identifies potential issues before they escalate and works collaboratively to find solutions that drive product adoption and loyalty.
  3. An Effective Communicator: A professional who can serve as the "voice of the client" internally while also providing clear, consultative guidance to customers.
  4. Adaptable: A flexible individual who can navigate changing needs and facilitate impactful discussions that lead to long-term success.

What You Will Get- Competitive base salary and allowances

- Attractive commissions and bonuses

- Healthcare benefits

- Training and development opportunities

- Friendly and dynamic work environment

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