Customer Technical Support

4 days ago

Yogyakarta, Yogyakarta, Indonesia Kreloses Full time 1,500,000 - 3,000,000 per year

About Kreloses

Kreloses is a trusted provider of business management software designed for veterinary clinics, pet service providers, dental practices, and physiotherapy, chiropractic, and aesthetic businesses across Malaysia, Indonesia, and the Philippines.

We empower businesses to streamline daily operations, enhance efficiency, and deliver outstanding customer experiences through modern, easy-to-use technology tailored to their industry needs.

About the Role

We are looking for a Junior Technical Support (Indonesian Speaker) to join our growing team in our office based in Yogyakarta

This role is ideal for professionals with 3–4 years of experience in customer success or technical support, who are tech-savvy, curious, and eager to grow their career in customer support.

You'll play a key role in helping new clinics get started with Kreloses — setting up accounts, conducting online training sessions, and providing friendly, proactive support.

Key Responsibilities

  • Perform account setup for new customers and ensure all required configurations are correct.
  • Conduct live Zoom training sessions to guide users on system functions, workflows, and best practices.
  • Respond to support tickets and WhatsApp inquiries promptly and professionally.
  • Provide one-on-one troubleshooting via Zoom for technical issues.
  • Help customers submit feature requests and explain the process clearly.
  • Monitor usage of newly onboarded clinics through internal dashboards and follow up as needed.
  • Assist in creating or updating Knowledge Center articles and training resources.
  • Report and help reproduce technical issues for the product team.
  • Collaborate with internal teams (Customer, Product, Sales) to ensure a smooth customer journey.

Qualifications

  • Fluent in Indonesia and English (spoken and written).
  • Confident communicator with the ability to explain concepts clearly and patiently.
  • Comfortable using Zoom, Google Workspace (Docs, Sheets), and email tools.
  • Eager to learn how software works and help others use it effectively.
  • Any internship, project, or experience in customer service or technical support is a plus.

Qualities We Value

  • Positive and respectful attitude toward customers and teammates.
  • Curiosity and eagerness to learn new tools and processes.
  • Organized, detail-oriented, and self-motivated when working independently.
  • Calm and professional under pressure.
  • Willingness to take initiative and ask questions.

What We Offer

  • Pay: IDR /month
  • Comprehensive training & mentorship program
  • Career growth opportunities in Customer Success, Support, or Product roles
  • Hands-on experience in SaaS and healthcare technology

Expected Start Date:
15 November 2025

How to Apply?

Please submit
your resume
and
cover letter
explaining:

How your skills and experience can add value to Kreloses and this Junior Technical Support role.

See you :)

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