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English Customer Digital

2 weeks ago

Yogyakarta, Yogyakarta, Indonesia Teleperformance Full time 1,200,000 - 2,400,000 per year

Responsibilities

  • Provide timely support to customers through available communication digital channels (chat)
  • Indentify and escalate priority issues through proper channels.
  • Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
  • Meet all key performance indicators set by the company and client.
  • Work with other team members in identifying better ways in providing better customer support.

Qualification

  • Minimum D3 or bachelor's degree from all majors.
  • Good written and verbal communication skills in English (Will be tested during the recruitment process)
  • Fresh graduates are welcome to apply
  • Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday & Permanent Night Shift
  • Flexible for 24 hours SHIFTING schedule and changes along with in
  • Strong problem-solving skills and demonstrated multi-task capabilities.
  • Preferably to have a typing speed of at least 50 words per minutes
  • Fast learner and independent to work in the multi-LOB (email and live chat)

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender