Customer Support Team Leader

2 days ago

Yogyakarta, Yogyakarta, Indonesia PT Abhitech Matra Indah Full time

Role 1: Customer Support Team Leader

Location: Yogyakarta

Office-based Job

Job Description:

  • Lead and manage the daily operations of the customer support team for our social software community.
  • Supervise customer support representatives (CS) in their daily online chat interactions with customers to ensure quality service.
  • Coach and guide team members in their day-to-day work.
  • Coordinate team scheduling and ensure proper attendance and workforce coverage.
  • Provide feedback on team performance and prepare weekly reports.
  • Shift work required, including night shifts.
  • 6 days off per month.
  • Office-based position.

Requirements:

  • Proven experience as a Customer Support Team Leader.
  • Strong proficiency in English communication.
  • Minimum of 5 years of working experience in…

Role 2: Customer Support Representative

Location: Yogyakarta

Office-based Job

Job Description

  • Manage and operate the community of our social software platform.
  • Communicate with customers via the software in real-time, respond promptly to inquiries, and guide customers to place orders.
  • Provide regular feedback on software usage and customer interactions to ensure smooth community operations.
  • May require shift work, including night shifts.
  • 6 days off per month.
  • Office-based work with paid training and performance assessment. Minimum passing rate: 80%.

Requirements

  • Previous experience in customer service.
  • Able to communicate with customers in English via chat, with a reasonable typing speed.
  • Familiar with internet usage; sales experience is a plus.

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