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Senior Operations Manager

2 weeks ago

Jakarta, Jakarta, Indonesia Monroe Consulting Group Full time

Monroe Consulting Group is currently assisting our client in seeking a highly analytical and dynamic
Senior Operations Manager
to lead and optimize our day-to-day operations. This role is crucial in driving efficiency, improving processes, and supporting business growth. The ideal candidate is strategic, data-driven, and capable of managing multiple operational aspects.

Scope of Work:

  • Oversee and manage daily operational activities, including payroll, commission tracking, and staff movement.
  • Collaborate closely with Marketing and Sales teams to ensure operational alignment with business objectives.
  • Lead budgeting and financial planning processes; develop, maintain, and analyze operational budgets using advanced Excel skills.
  • Identify inefficiencies and implement data-driven solutions to improve processes and team productivity.
  • Support business growth initiatives through innovative operational strategies.
  • Monitor KPIs and operational performance metrics to ensure targets are met.
  • Build, guide, and develop the operations team to achieve higher efficiency and readiness for future leadership roles.
  • Report directly to the Managing Director, providing insights and recommendations to enhance business performance.

Job Requirements

Operational Leadership & Multi-Site Management

  • Proven track record managing multi-location retail or service operations (preferably in beauty, wellness, F&B, or lifestyle sectors)
  • Experience leading large and diverse teams across regions with clear reporting structures
  • Demonstrated success turning around underperforming outlets and scaling high-growth locations
  • Strong capability in outlet audit, service-quality control, and SOP enforcement across multiple cities

Commercial & Performance Management

  • Ability to set, cascade, and monitor sales targets across outlets
  • Strong command of sales performance KPIs, membership growth, and upselling programs
  • Proven ability to increase revenue and profitability without increasing cost base
  • Experience handling underperforming staff and implementing performance-driven coaching frameworks

People & Leadership Excellence

  • Inspiring leadership style with a balance of discipline and motivation
  • Experience managing, mentoring, and developing future leaders and store/area managers
  • Track record resolving team conflict and maintaining high morale during challenging periods
  • Ability to uphold brand values and ensure teams deliver premium service standards daily

Customer Experience & Brand Quality

  • Strong understanding of premium customer experience principles
  • Ability to balance operational efficiency with luxury-level service standards
  • Experience ensuring consistent brand execution and client satisfaction across outlets

Strategic & Analytical Capability

  • Strong data-driven decision-making mindset with regular use of performance dashboards/tools
  • Ability to identify market trends and operational insights to maintain business health
  • Experience managing expansion roadmaps and preparing organizations to scale (e.g., 20+ outlets)

Crisis & Issue Management

  • Demonstrated capability responding quickly to sales dips, talent gaps, or customer-experience issues
  • Experience managing scheduling, staffing conflicts, and high-impact personnel changes

Vision & Growth Mindset

  • Passion for the beauty/service industry and delivering premium experience
  • Strategic thinker able to craft and execute 1-year operational roadmaps
  • Long-term leadership ambition (potential to grow into GM role within 2–3 years if not already at that level)