Lead E-commerce

6 days ago

North Jakarta Jakarta, Indonesia RINDANG SAKTI PERSADA PT Full time 15,000,000 - 25,000,000 per year

Tugas dan Tanggung Jawab

  1. Mengembangkan strategi penjualan dan promosi serta campaign untuk meningkatkan traffic dan konversi pada platform e-commerce, baik di website perusahaan maupun marketplace (Shopee, Tokopedia, Lazada, TikTok Shop, dll) dan melakukan review terhadap performa penjualan semua channel E-Commerce dan Website serta memastikan pencapaian target.
  2. Mengelola operasional harian platform e-commerce, termasuk mengawasi pengelolaan produk, harga, inventaris, dan deskripsi produk untuk memastikan presentasi yang menarik dan informatif.
  3. Melakukan proses coaching dan improvement untuk anggota team
  4. Mencari channel penjualan market place baru untuk divisi online
  5. Mengelola hubungan dengan pihak eksternal seperti mitra logistik, layanan pelanggan, dan Manajer Akun (RM) untuk memastikan kelancaran operasional e-commerce dan website toko.
  6. Menangani dan menyelesaikan masalah pelanggan yang terkait dengan transaksi online, termasuk pengembalian, pengembalian dana, dan keluhan pelanggan.
  7. Memastikan dan memantau performa dari tools penjualan (website dan aplikasi Penjualan berjalan dengan baik.
  8. Menganalisa data penjualan, analisa perilaku pelanggan berdasarkaan media penjualan, geogle analytics untuk merumuskan strategi peningkatan penjualan.
  9. Membuat laporan berkala tentang kinerja penjualan, efektivitas kampanye, dan rekomendasi perbaikan untuk mencapai target yang ditetapkan.
  10. Memastikan ketersediaan stok yang optimal dan berkolaborasi dengan tim Gudang, Packing dan Pengiriman barang untuk menyederhanakan proses pengiriman barang.
  11. Membangun kerja sama dengan B2B serta pengikatan dengan Pihak lainnya yang berhubungan dengan penjualan.
  12. Melakukan pengawasan Program yang ada Toko Offline, Market Place & Website

Kualifikasi

  1. Pendidikan Minimal S1 Jurusan segala jurusan.
  2. Usia 30 sampai dengan 40 tahun
  3. Minimal 2 - 3 tahun pengalaman dalam manajemen e-commerce, khususnya dalam pengawasan dan strategi penjualan online.
  4. Pemahaman mendalam tentang platform dan marketplace e-commerce (Shopee, Tokopedia, Lazada, TikTok Shop, dll.) serta algoritma yang digunakan oleh setiap platform.
  5. Keterampilan analisis data dan pengalaman dengan alat analisis seperti Google Analytics, marketplace analytics, atau alat relevan lainnya.
  6. Keterampilan komunikasi yang baik untuk berkoordinasi dengan tim internal dan eksternal.
  7. Keterampilan dalam negosiasi dan manajemen hubungan dengan pihak ketiga seperti vendor, penyedia logistik, dll.
  8. Kemampuan memimpin, membuat keputusan dan pemecahan masalah.
  9. Jujur, Loyal, bertanggung jawab, bersedia bekerja diluar jam kerja dan bekerja dibawah tekanan, teliti

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