Employee Service and Engagement

1 week ago

Jakarta, Jakarta, Indonesia Jiva Full time 50,000,000 - 100,000,000 per year

Competencies

  • Employee Relations & Conflict Resolution

    • Ability to handle employee grievances, complaints, and workplace concerns professionally and fairly.

    • Strong conflict-resolution skills to mediate disputes and maintain a positive work environment.

  • HR Compliance & Legal Knowledge

    • Strong understanding of labor laws, company policies, and employee rights.

    • Ability to ensure company compliance with BPJS, Ministry of Manpower regulations, and workplace policies.

  • Communication & Interpersonal Skills

    • Excellent verbal and written communication skills to interact with employees, HRBPs, and external institutions.

    • Ability to communicate sensitive or complex HR matters clearly and tactfully.

  • Problem-Solving & Decision-Making

    • Analytical thinking to assess employee issues and recommend fair, compliant, and strategic solutions.

    • Ability to make decisions in a way that balances employee well-being with business needs.

  • HRIS & Payroll Management

    • Proficiency in HRIS platforms and payroll systems to manage employee data and compensation efficiently.

    • Attention to detail to ensure accuracy in payroll processing and benefits administration.

  • Confidentiality & Ethics

    • Strong integrity and ethical judgment in handling sensitive employee data, complaints, and disciplinary matters.

    • Commitment to maintaining confidentiality and professionalism in all HR-related interactions.

  • Employee Engagement & Well-Being Management

    • Ability to design and implement engagement programs that enhance employee motivation and satisfaction.

    • Creativity in planning team-building activities, wellness initiatives, and culture-building programs.

  • Adaptability & Multitasking

    • Ability to manage multiple HR responsibilities simultaneously, from administrative tasks to employee relations and engagement initiatives.

    • Flexibility to adapt to changing HR policies, company needs, and employee concerns.

  • Collaboration & Stakeholder Management

    • Ability to work closely with HRBPs, senior management, and external institutions (BPJS, Ministry of Manpower, etc.).

    • Strong relationship-building skills to foster trust with employees and internal teams.

  • Policy Development & Implementation

    • Competency in drafting, updating, and enforcing company policies.

    • Ensuring employees are aware of and understand workplace policies and procedures.

Qualifications & experience

  • Bachelor's degree in Human Resources, Business Administration, or related field.

  • Minimum of 5 years of experience in HR, preferably in employee relations or engagement.

  • Strong understanding of labor laws and HR compliance requirements.

  • Experience managing HRIS and payroll systems.

  • Excellent problem-solving and interpersonal skills.

  • Strong written and verbal communication skills.

  • Ability to handle sensitive issues with confidentiality and professionalism.

  • Fluency in English both written and speaking

Key Performance Indicators & Conduct Requirements

  • % National Engagement Survey / Feedback Rate

  • SLA of inquiries and complaints handling

  • % Error rate in payroll

  • % satisfaction of national events

  • % participation of national events

  • % error rate in HR Administrative

  • % compliance rate of HR Department

  • % engagement event cost effectiveness

  • Number of national events

  • % Employee Relation Problem Solved and 0 legal implication


  • Employee Services Section Head

    1 week ago

    Jakarta, Jakarta, Indonesia PT Integra Solusi Mandiri Full time 2,000,000 - 2,500,000 per year

    Responsibilities:· Lead the Payroll & HRIS and Employee & Industrial Relations.· Oversee end-to-end HR service delivery process, including onboarding, job changes, offboarding, payroll, and benefits administration.· Oversee and manage HR operations matters in Singapore, ensuring alignment with local practices and regulations.· Monitor the quality of the...

  • Employee Relation

    6 days ago

    Jakarta, Jakarta, Indonesia SwillFam Group Full time 900,000 - 1,200,000 per year

    Company DescriptionSwillFam Group, established in 2018, is a dynamic organization specializing in the lifestyle industry with a primary focus on the F&B sector. With a vision to innovate and create unique experiences, SwillFam Group takes pride in introducing distinctive offerings that stand out in Indonesia. Our mission centers around crafting vibrant and...

  • Culture Engagement

    1 week ago

    Jakarta, Jakarta, Indonesia Sekolah Full time 4,000,000 - 8,000,000 per year

    About UsAt Semesta Integrasi Digital ), we believe that learning transforms lives — and that transformation starts with our people. As an Edutech company, we're passionate about creating an inclusive, purpose-driven culture where every team member can grow, connect, and thrive.We're looking for aCulture Engagement & Internal Communication Managerto lead...

  • Engagement and Culture

    1 week ago

    Jakarta, Jakarta, Indonesia Monee Full time 6,000,000 - 8,500,000 per year

    Job DescriptionExecute employee engagement initiatives such as wellness programs, workshops, team events.Manage employee appreciation activities, including recognition programs, birthday initiatives, and milestone celebrations.Develop and run culture initiatives that strengthen company values in day-to-day work.Organize cultural programs including value...

  • Employee Experience Intern

    2 days ago

    Jakarta, Jakarta, Indonesia ADA Full time

    About ADAADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.About ADA's Employee Experience TeamThe Employee Experience (EX) team ensures that every touchpoint...

  • Sr Engagement

    1 week ago

    Jakarta, Jakarta, Indonesia Workday Full time $116,700 - $207,200

    Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel...

  • Back Office Employee

    6 days ago

    Jakarta, Jakarta, Indonesia UNOX Asia Full time 20,000,000 - 40,000,000 per year

    Unox, a market leader in the production of high-end ovens and certified as aGreat Place to Work, is looking for aBack Office Employeeto join theCustomer Experience, Resellers and Distributors teamin Jakarta.Main activities:Ensure the accurate and timely issuance of various documents related to the Back Office process.Develop and update operating procedures...

  • HR People Culture and Service

    6 days ago

    Jakarta, Jakarta, Indonesia PT Daimler Commercial Vehicles Indonesia Full time

    HR People Culture & ServiceDaimler Commercial Vehicles Indonesia - TB Simatupang, Cibis Nine BuildingDaimler Commercial Vehicles Manufacturing Indonesia - Cikarang Selatan, Delta SiliconHR People Culture & Service at DCVI and DCVMI. This position will support two entities and will have to work in both work locations based on needs (shuttle provided in...

  • Marketing Engagement

    6 days ago

    Jakarta, Jakarta, Indonesia PT Sinergi Daya Mitra Full time 120,000,000 - 240,000,000 per year

    About the role Our company is a fast-growing and dynamic business with leading positions in Energy, Digital Finance, Banking, and Credit Management Services. To support the growing demand for Training and Consulting in Indonesia, we are seeking exceptionally talented individuals to join our team.This highly visible role, reporting to the Group Head of...

  • Back Office Employee

    1 week ago

    Jakarta, Jakarta, Indonesia UNOX Australia Full time $20,000 - $25,000 per year

    UnoxBack Office Employee #16008JakartaIndonesiaFull-TimeApplyCustomer ExperienceUnox, a market leader in the production of high-end ovens and certified as a Great Place to Work, is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team in Jakarta.Main responsibilities_ul]:[list-style-type:'']...