Employee Services Section Head

2 weeks ago

Jakarta, Jakarta, Indonesia PT Integra Solusi Mandiri Full time

Responsibilities:

· Lead the Payroll & HRIS and Employee & Industrial Relations.

· Oversee end-to-end HR service delivery process, including onboarding, job changes, offboarding, payroll, and benefits administration.

· Oversee and manage HR operations matters in Singapore, ensuring alignment with local practices and regulations.

· Monitor the quality of the service delivery, identifying areas for improvement and increase operational efficiency,

· Ensure compliance with the local labour law – including Indonesia employment laws and regulations – and corporate policies

· Ensure that the service delivers a positive employee experience by providing prompt, accurate, and helpful support to employees and managers.

· Ensure all HR Administration processes handled by company appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.

· Act as first point of contact for escalations.

· Manage the third-party connections with payroll and other services providers.

· Monitor the workload and ensure the resources to provide excellent services and performance.

Competencies and skills:

· Strong knowledge and experience in HR operations management, including payroll administration, benefits administration, and compliance.

· Familiarity with Indonesia's employment laws and regulations is crucial.

· Demonstrated proficiency in HRIS (Human Resources Information Systems) and the MS Office Suite, with in-depth knowledge and expertise to effectively manage and optimize HR processes.

· Proven managerial experience with a track record of effective team leadership.

· Strong background in delivering high-quality service within a shared services or HR operations environment.

· Demonstrated commitment to service excellence and continuous improvement.

· Excellent ability to engage, influence, and motivate team members.

· Hands-on experience in process engineering and re-engineering to drive operational efficiency and innovation.

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