Operations Trainer

5 days ago


Yogyakarta, Yogyakarta, Indonesia C28 Group Full time 4,000,000 - 6,000,000 per year

Tugas & Tanggung Jawab

  • Menyusun materi pelatihan terkait product knowledge, service excellence, food handling, dan SOP operasional.
  • Melaksanakan sesi training untuk staff baru maupun existing (in-class & on-the-job training).
  • Melakukan evaluasi dan penilaian hasil pelatihan secara berkala.
  • Memberikan coaching langsung di outlet untuk memastikan standar pelayanan diterapkan dengan benar.
  • Melakukan visit outlet rutin untuk memonitor skill & attitude staff.
  • Berkoordinasi dengan Operation Manager untuk pemetaan kebutuhan pelatihan.
  • Membuat laporan pelaksanaan training, progress peserta, dan rekomendasi improvement.
  • Membantu dalam penyusunan SOP baru atau pembaruan SOP yang sudah ada.

Kualifikasi

  • Pengalaman minimal 1–2 tahun sebagai Trainer, Supervisor F&B, Barista Leader, atau posisi setara lebih diutamakan.
  • Menguasai basic F&B operation (frontliner, kitchen, barista, cashier).
  • Komunikatif, percaya diri, dan mampu menyampaikan materi dengan jelas.
  • Mampu bekerja mobile dan melakukan kunjungan outlet.
  • Detail oriented, mampu membuat modul training dan dokumentasi.
  • Memiliki kemampuan coaching & leadership yang baik.


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