Operations Trainer
5 days ago
Tugas & Tanggung Jawab
- Menyusun materi pelatihan terkait product knowledge, service excellence, food handling, dan SOP operasional.
- Melaksanakan sesi training untuk staff baru maupun existing (in-class & on-the-job training).
- Melakukan evaluasi dan penilaian hasil pelatihan secara berkala.
- Memberikan coaching langsung di outlet untuk memastikan standar pelayanan diterapkan dengan benar.
- Melakukan visit outlet rutin untuk memonitor skill & attitude staff.
- Berkoordinasi dengan Operation Manager untuk pemetaan kebutuhan pelatihan.
- Membuat laporan pelaksanaan training, progress peserta, dan rekomendasi improvement.
- Membantu dalam penyusunan SOP baru atau pembaruan SOP yang sudah ada.
Kualifikasi
- Pengalaman minimal 1–2 tahun sebagai Trainer, Supervisor F&B, Barista Leader, atau posisi setara lebih diutamakan.
- Menguasai basic F&B operation (frontliner, kitchen, barista, cashier).
- Komunikatif, percaya diri, dan mampu menyampaikan materi dengan jelas.
- Mampu bekerja mobile dan melakukan kunjungan outlet.
- Detail oriented, mampu membuat modul training dan dokumentasi.
- Memiliki kemampuan coaching & leadership yang baik.
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