English CS Trainer

5 days ago

Yogyakarta, Yogyakarta, Indonesia Teleperformance Full time 10,000,000 - 20,000,000 per year


Overview

#letsconnect


Looking for #aNewHomeForYourCareer?

Then you've come to the right place

PURPOSE OF POSITION
Develop and facilitate progression and enhancement training for new hires and existing staff in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.

Here's what you can expect from us:
➔ Super-fast recruitment process – online interview
➔ Competitive monthly salary
➔ Professionals development opportunities
➔ Medical care subscription to a private center
➔ Anniversary and special occasion gift


A P P L Y   N O W and in just a few days you could have a new work from home super job



Responsibilities

Primary Duties & Responsibilities

  • Coordinate new hire, progression and enhancement training
  • Train new and existing employees on client projects emphasizing customer confidentiality and security
  • Identify training needs at project level
  • Develop non-classroom communication and training materials
  • Assess individual participant and class performance
  • Create specific reports based on trainees performance/feedback and other reports requested by the client and the management team
  • Participate in client interactions including curriculum feedback and client visits
  • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Closely collaborate with operations and all support functions
  • Ensure all policies and procedures are adhered, including Security, HR, Operations, etc.
  • Perform other related duties and assignments as required and assigned by the management team


Qualifications

Qualifications:

  • D3/S1 min. education
  • Language Skills: B2 English
  • Minimum of 1 year experience in a training role including creation and delivery of training materials.
  • Experienced with BPOs is a plus
  • Proficiency in MS Office Suite (Word, PowerPoint, Excel, and Outlook)
  • Possess excellent written and verbal communication and presentation skills; demonstrated experience effectively presenting to large audiences
  • Highly effective time and project management skills
  • Ability to work independently as well as in a team environment
  • Ability to adapt trainings to user needs and requests
  • Demonstrate ability to exercise discretion and independent judgment
  • Ability to work in a fast-paced environment, working multiple projects and meeting competing deadlines
  • Ability to work SHIFTING

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