Trainer specialty in GDS

4 days ago

Yogyakarta, Yogyakarta, Indonesia PT Indotel Maju Bersama Full time 40,000,000 - 80,000,000 per year

Key Responsibilities

Conduct classroom, virtual, and on-the-job training for GDS systems (e.g., Amadeus, Sabre, Galileo).
Train staff on airline reservation processes, ticket issuance, fare rules, rebooking, refunds, and itinerary changes.
Deliver refresher courses to improve accuracy, speed, and productivity.
Support operational teams with real-time coaching and handling complex GDS cases.
Develop training modules, SOPs, manuals, and learning materials for GDS usage.
Create assessments, quizzes, and simulations to evaluate learner competency.
Update content based on new airline policies, system updates, and industry standards.
Stay updated on GDS system updates, fare changes, airline guidelines, and industry regulations (IATA, ticketing rules).
Recommend process improvements to enhance training effectiveness and operational quality.

Required Qualifications
Education & Experience

Diploma or bachelor's degree in Tourism, Hospitality, Business, or related field.
Minimum 1 years of experience as a GDS trainer or in airline/travel operations.
Hands-on experience with at least one major GDS: Amadeus, Sabre, Galileo, Travelport, etc.

Skills

Strong knowledge of airfare rules, ticketing, PNR creation, queues, reissues, refunds.
Excellent presentation and communication skills.
Ability to simplify complex GDS processes for new learners.
Strong analytical and problem-solving skills.
Proficient in MS Office (PowerPoint, Excel, Word).
Must be speaking English Fluently

Preferred Qualifications

Key Competencies