Community and Marketing Spesialist
2 weeks ago
Community & Marketing Spesialist
Department: Marketing & Brand Communication
Reporting to: CEO / Marketing Manager
Posisi ini menjadi penghubung utama antara komunitas, konten, dan penjualan.
Tanggung Jawab Utama:
Community Engagement
Mengelola komunitas online NUI (Instagram, WhatsApp, dan event offline).
Menumbuhkan engagement melalui konten edukatif, inspiratif, dan promosi.
Membuat strategi komunikasi yang meningkatkan loyalitas pelanggan dan awareness brand.
E-Commerce & Platform Management
Mengatur dan mengeksekusi promosi di platform delivery: GrabFood, GoFood, ShopeeFood.
Memasukkan dan mengelola produk-produk NUI di Shopee dan TikTok Shop (Healthy Ready Meal, Saus, Ayam Sous Vide, Snack, dan Merchandise).
Memantau stok, deskripsi produk, visual, dan harga di semua platform.
Bekerja sama dengan tim warehouse & accounting untuk update stok dan laporan penjualan harian.
Customer Relations & CS Coordination
Menjadi penghubung antara brand dan pelanggan.
Memastikan semua feedback dan komplain pelanggan ditangani dengan cepat dan profesional.
Membuat laporan insight pelanggan dan rekomendasi perbaikan pengalaman belanja.
Influencer & Partnership Collaboration
Mengatur kolaborasi dengan komunitas, gym, influencer, atau event partner.
Membuat proposal kerja sama dan memastikan deliverables berjalan sesuai timeline.
Event & Workshop Support
Membantu dalam perencanaan, promosi, dan pelaksanaan event atau workshop (misalnya kelas makanan sehat, peluncuran produk, talkshow, dll).
Mengkoordinasikan tim konten, desain, dan logistik selama event.
Content & Social Media Coordination
Berkoordinasi dengan freelance content creator & agency untuk jadwal konten harian.
Menyusun kalender konten bulanan (Instagram, TikTok, Shopee Live, dll).
Membuat laporan performa engagement & growth bulanan.
Skill & Kualifikasi:
- Min. 1 tahun pengalaman di marketing digital / community management / e-commerce.
- Mengerti dasar pengelolaan Shopee & TikTok Shop.
- Komunikatif, kreatif, dan punya inisiatif tinggi.
- Mampu multitasking dan terbiasa bekerja dalam tim kecil.
- Bisa berbahasa inggris
- Passionate di bidang F&B, healthy lifestyle, dan digital marketing.
- Nilai yang Diharapkan:
- Bekerja dengan integritas dan tanggung jawab.
- Mempunyai semangat melayani dan kolaborasi tinggi.
- Siap belajar, bertumbuh, dan membawa semangat positif bagi tim dan komunitas.
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