L1 Support

4 days ago

Jakarta, Jakarta, Indonesia HTC Global Services Full time 8,000,000 - 12,000,000 per year

Overview

L1 Support – Cloud Security bertanggung jawab sebagai lini pertama dalam melakukan pemantauan, deteksi, dan penanganan awal insiden keamanan pada lingkungan cloud di AWS, GCP, atau Azure. Peran ini berfokus pada monitoring 24x7, pencatatan insiden, serta menjalankan prosedur operasional dan eskalasi sesuai standar keamanan yang berlaku.

Key Responsibilities

1. Monitoring & Security Posture

  • Melakukan
    pemantauan 24x7
    terhadap
    security posturing tools
    menggunakan layanan native cloud, seperti:
  • AWS Security Hub
  • Azure Security Center
  • GCP Security Command Center (SCC)
  • Melakukan pemantauan 24x7 terhadap
    security services/tools
    , baik native services maupun
    third-party solutions
    .

2. Incident Management

  • Mencatat dan mengklasifikasikan seluruh
    insiden operasional
    berdasarkan tingkat severity, jenis insiden, dan detail kejadian.
  • Melakukan analisis awal (initial triage) terhadap alert atau anomali keamanan.
  • Menjalankan prosedur
    eskalasi ke Tier 2
    apabila insiden berada di luar kewenangan atau kemampuan penanganan L1.

3. Reporting

  • Menyusun dan menyampaikan
    laporan harian (daily check/report)
    yang mencakup:
  • Status security posture
  • Healthiness layanan/sistem
  • Task operasional yang telah dilakukan
  • Notifikasi alert dan tindak lanjutnya

4. Operational Task

  • Menjalankan
    health check sederhana
    terhadap resources keamanan cloud.
  • Mengeksekusi task operasional rutin yang terdokumentasi dalam Juknis/Standard Procedure, seperti:
  • Mengelola user
  • Mengelola firewall
  • Mengelola SSL
  • Mengelola Key Management Service (KMS)
  • Dan tugas operasional keamanan cloud lainnya sesuai SOP.

Requirements

  • Minimal
    1 tahun pengalaman
    sebagai
    Cloud Engineer
    pada CSP: AWS, GCP, atau Azure.
  • Memiliki pengalaman dalam mengoperasionalkan
    native cloud security solutions
    pada AWS, GCP, atau Azure.
  • Memiliki sertifikasi dasar (
    beginner-level
    ) pada salah satu platform cloud, seperti: AWS Cloud Practitioner, Azure Fundamentals, GCP Associate Cloud Engineer atau setara
  • Pendidikan minimal
    D3 atau setara
    .
  • Memahami konsep dasar keamanan cloud, incident handling, dan operational monitoring.
  • Memiliki kemampuan analisis, komunikasi, dan dokumentasi yang baik.
  • Mampu bekerja dalam sistem
    shift 24x7
    (jika diperlukan).

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