L1 Engineer

3 days ago

Jakarta, Jakarta, Indonesia PGI Data Full time $2,000,000 - $4,000,000 per year
    • Real-time monitoring of systems, networks, and applications using monitoring tools.
  • Identify and log alerts for issues related to performance, availability, or security.
  • Initial incident investigation and troubleshooting to determine the cause and potential solutions.
  • Escalation of issues to L2 or L3 teams when resolution is not possible at L1.
  • Documentation of incidents and actions taken for future reference and analysis.
  • Collaboration with internal and external teams to ensure prompt resolution of issues.
  • Health checks of systems and networks to ensure smooth operations.
  • Generate daily, weekly, and monthly reports on system performance and incident occurrences.
  • Adhere to SLAs (Service Level Agreements) for response and resolution times.

  • Provide support during off-hours including evenings, weekends, and holidays depending on the shift schedule.

    • Minimum Qualifications: * Good understanding of Linux environment, Windows Server.
  • Familiarity with monitoring tools Datadog, Manage Engine
  • Troubleshooting skills and ability to perform initial diagnostics.
  • Strong communication skills for reporting and escalating issues.
  • Ability to work in a 24/7 shift environment.
  • Attention to detail and problem-solving skills.
  • Experience with Incident Management
  • Willingness to learn and adapt to new technologies.
  • Experience with ticketing systems (e.g., Jira).

PGI Data is a boutique house providing Digital Transformation through end-to-end data solutions with its presence in Singapore & Indonesia. We believe in a holistic approach to support business decisions and build a top-quality and cost-effective strategy for businesses to operate successfully.

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