L1 Support Engineer

3 days ago

Jakarta, Jakarta, Indonesia Mobileum Full time $80,000 - $120,000 per year

What we do

Technology is transforming people's lives, and behaviours are continually evolving as devices get smarter, services grow richer, and societies become more connected. All aspects of our everyday lives have turned digital, and this creates a tremendous responsibility for Communications Service Providers (CSPs), which provide the essential connectivity that enable us to be connected all the time, anytime, and from anywhere.

At Mobileum, we modernise how CSPs explore digital data, building solutions to help them grow their businesses, serve their customers better, and contribute to social growth. We partner with some of the largest telcos in the world, and dozens of clients depend on our solutions on a day-to-day basis to take timely decisions that will impact people's digital experiences.

We invite you to be part of our diverse, passionate and hard-working team, managing systems for large customers who need to crunch through Tbps of data in real-time. Our approach is relentless performance-oriented software engineering vs. server sprawl in our customers' data centres. You will use the latest high-end hardware and continuously devise ways to push the envelope of software performance.

We are a team of highly adaptable system administrators, dealing with multiple tasks and systems — from wonderful Linux firewall, data processing, to configuring advance traffic filtering systems for a large quantity of machines, we do it all. We are involved in all aspects of the projects' support to our clients.

It is our role to work collaboratively with Business and Engineering teams to update and maintain our systems, help automate and streamline our operations and processes, build and maintain tools for monitoring and operations and troubleshoot and resolve issues in our different environments.

Your role as L1 Support Engineer

As L1 Support Engineer,

  • You will be expected to take part in a wide range of activities including proactive maintenance and system administration, performance management, troubleshooting as well as other types of support.
  • You will engage with our customers directly or via our Customer Service team and collaborate with internal stakeholders to ensure customer satisfaction.
  • You will also support the product development and conduct various maintenance activities in production/testing environments following our frequent software release cycles.
  • You will be expected to communicate and collaborate with multinational teams across Business and Engineering fields

What we value

  • Minimum Bachelor's Degree in Telecommunications Engineering or Computer Science
  • Excellent command of English, strong communication and coordination skills
  • Proven experience with Linux system, shell programming and script languages
  • Prior working experience as a system administrator is a strong plus, experience with servers, switch or aggregator
  • Willing to work on shift

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