L1 Lead

5 days ago


Jakarta, Jakarta, Indonesia PT Rsystems Ibizcs International Full time 6,000,000 - 12,000,000 per year
  • Bachelor degree
  • Have 3-4 experience as L1 Support Lead
  • Provides day-to-day operational leadership.
  • Leads, supervises, and develops the L1 support team, including agents and analysts.
  • Acts as the escalation point for L1 support issues.
  • Train agents and distributor
  • Provide monthly operational report
  • Ensure continuous improvement
  • Able to communicate in English
  • Open for contract based

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