L1 Support

Bachelor degreeHave 3-4 experience as L1 Support LeadProvides day-to-day operational leadership.Leads, supervises, and develops the L1 support team, including agents and analysts.Acts as the escalation point for L1 support issues.Train agents and distributorProvide monthly operational reportEnsure continuous improvementAble to communicate in EnglishOpen for...

OverviewL1 Support – Cloud Security bertanggung jawab sebagai lini pertama dalam melakukan pemantauan, deteksi, dan penanganan awal insiden keamanan pada lingkungan cloud di AWS, GCP, atau Azure. Peran ini berfokus pada monitoring 24x7, pencatatan insiden, serta menjalankan prosedur operasional dan eskalasi sesuai standar keamanan yang berlaku.Key...

What we doTechnology is transforming people's lives, and behaviours are continually evolving as devices get smarter, services grow richer, and societies become more connected. All aspects of our everyday lives have turned digital, and this creates a tremendous responsibility for Communications Service Providers (CSPs), which provide the essential...

INOVASI INFORMATIKA INDONESIA (i3) IS OPEN FOR JOB RECRUITMENT ADVANCE YOUR CAREER WITH USWe don't just work; we innovate. If you're ready to contribute to major projects and create solutions, i3 is the best place for youSee the full details below:Job Summary:We are looking for an experienced L1 SOC Team Leader to oversee daily security monitoring...

Real-time monitoring of systems, networks, and applications using monitoring tools.Identify and log alerts for issues related to performance, availability, or security.Initial incident investigation and troubleshooting to determine the cause and potential solutions.Escalation of issues to L2 or L3 teams when resolution is not possible at L1.Documentation of...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

L1 Security AnalystResponsibilitiesMonitor security alerts and events from SIEM and other security tools.Perform initial triage and analysis of security incidents to determine severity and impact.Escalate verified incidents to higher-level analysts (L2/L3) or relevant teams for further investigation.Assist in the containment and remediation of security...

We are seeking a proactive and tech-savvy IT Support Staff (L1) to join our dynamic IT team in a Logistics company. In this role, you will be the first point of contact for technical support requests, ensuring seamless IT operations across our organization and subsidiaries. Your primary responsibilities will include troubleshooting IT issues, setting up and...

Key ResponsibilitiesComplex Troubleshooting: Act as the highest level of technical escalation for L2 incidents, diagnosing and resolving complex, non-routine issues across a broad spectrum of AWS services (e.g., EC2, S3, RDS, VPC, Lambda, IAM, EKS/ECS, CloudWatch, Route 53).Root Cause Analysis (RCA): Conduct in-depth analysis for major incidents to identify...

Company Description Who are we?In the fast-growing economies of the world, there's a new generation of ambitious younger people  eager to gain financial independence. And they're turning to the world's financial markets to achieve it. Exinity's mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and...