Operational Manager

2 days ago


Bali, Indonesia Nui Healthy Food Full time
Tentang NUI Healthy Food

Kami adalah healthy fast-casual brand dengan 4 outlet aktif dan 3 brand tambahan: Lean Habit, JuiceFit, ProteinBlend, dan The Good Bagel Co.

Kami mencari Operational Manager yang mampu memastikan konsistensi makanan, menjalankan SOP, dan melatih tim agar standar operasional seluruh outlet stabil.

Tanggung Jawab Utama
A. Operational Leadership – Multi Outlet
  • Mengawasi operasional harian 4 outlet
  • Memastikan SOP dijalankan secara konsisten (prep, salad, cook, service, cashier)
  • Melakukan inspeksi outlet harian: kualitas makanan, kebersihan, alur kerja
  • Menangani permasalahan operasional dengan cepat & solutif
  • Mengatur rotasi staff, disiplin, dan kebutuhan manpower
  • Menjadi penghubung antara outlet – central kitchen – warehouse – CEO
B. Quality Control (QC) & Food Safety
  • Menjaga konsistensi rasa, tekstur, dan plating seluruh outlet
  • Melakukan QC berkala terhadap protein, sayur, saus, dressing, topping
  • Mengawasi penyimpanan bahan (0–4°C / –18°C / holding temp)
  • Memastikan semua outlet menjalankan FIFO & HACCP standar NUI
  • Melakukan food safety audit dan perbaikan segera
C. Training & Staff Development
  • Melatih cook, salad maker, cashier, dan runner
  • Membuat modul training untuk produk, service, kebersihan, food safety
  • Melakukan evaluasi skill staff dan kelulusan training
  • Melakukan coaching langsung kepada staff yang performanya menurun
  • Mengurangi turnover staff melalui pembinaan & komunikasi yang sehat
D. Menu Development & R&D
  • Melakukan R&D menu baru bersama CEO / Head Chef
  • Membuat recipe card lengkap (gramasi, SOP masak & SOP plating)
  • Menyesuaikan menu berdasarkan feedback customer atau komplain
  • Memperbaiki menu low-performing agar lebih disukai dan efisien
  • Menguji feasibility menu baru untuk operasional outlet (simple & fast)
  • Melakukan pilot test menu baru di 1 outlet dan evaluasi hasilnya
E. Strategy for Sales Growth
  • Membuat strategi menu untuk meningkatkan sales
  • Menganalisis top seller, low seller, margin, dan cost per menu
  • Membuat program upselling: tambah protein, tambahan topping, combo meal
  • Membuat bundling strategis untuk meningkatkan Average Order Value
  • Menentukan menu seasonal, limited edition, atau "menu star" untuk campaign
  • Memberi rekomendasi konten marketing yang mendukung menu
  • Mendampingi launching menu baru di outlet
F. Reporting & Data Analysis
  • Membuat laporan harian: QC, stock, waste, issue, action plan
  • Membuat laporan sales terkait performa menu
  • Membuat analisis "menu engineering" (star / puzzle / dog / plowhorse)
  • Memberikan rekomendasi untuk perbaikan kinerja outlet
Kualifikasi
  • Minimal 3 tahun pengalaman operasional di industri F&B
  • HARUS MAU IKUT GAYA HIDUP SEHAT TERMASUK MAKAN SEHAT
  • Punya background kitchen (cook/supervisor/chef/sous chef)
  • Berpengalaman melatih tim dapur & service
  • Memahami SOP restoran, food safety, hygiene (HACCP mindset)
  • Terbiasa menangani multi-outlet
  • Leadership kuat, tegas, tidak drama, bisa menjadi role model
  • Komunikatif, cepat belajar, problem solver
  • Tidak gengsi turun ke dapur (hands-on leader)
  • Bersedia mobile antar outlet (Uluwatu – Jimbaran – Kerobokan – Canggu)
Skill yang Dicari
  • Operational management
  • Chef skill (cutting, seasoning, plating, cooking method)
  • Training & coaching
  • Quality control
  • Menu development & tasting skill
  • Food cost analysis
  • Menu engineering
  • Sales strategy through menu
  • Leadership & conflict management
  • Hygiene & food safety
Benefit
  • Gaji Pokok
  • Tunjangan Transport
  • Tunjangan Makan
  • Bekerja langsung dengan CEO untuk inovasi brand & menu
  • Voucher makan di Nui
  • BPJS (setelah probation)

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