Operations Manager
5 days ago
Job Summary:
The Operations Manager is responsible for overseeing the entire day-to-day operations of the villas, ensuring exceptional guest experience, smooth coordination between departments, and the highest standards of service, cleanliness, and maintenance. This role leads and manages the villa team to deliver personalized hospitality while maintaining operational efficiency, profitability, and compliance with company policies and brand standards.
Qualifications & Requirements:
Education: Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or related field.
Experience:
1. Minimum 5–7 years of experience in hospitality operations, including at least 2–3 years in a managerial or supervisory role.
2. Previous experience managing villa operations, boutique resorts, or luxury hospitality properties is highly preferred.
Technical Skills:
1. Strong understanding of front office, housekeeping, and maintenance operations.
2. Knowledge of PMS (Property Management Systems) and reporting tools.
3. Familiar with budgeting, cost control, and operational SOPs.
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