Store Manager

4 days ago

Jakarta, Jakarta, Indonesia PT RealFun Shinning Investment Full time 3,000,000 - 5,000,000 per year

Job Description:

  • Mengelola dan memastikan seluruh operasional outlet VR/arcade berjalan lancar sesuai SOP perusahaan.
  • Memimpin dan mengarahkan tim outlet untuk memberikan pelayanan yang ramah, cepat, ceria, dan menyenangkan bagi setiap pelanggan.
  • Mengatur jadwal kerja, briefing, serta pelatihan singkat untuk menjaga performa dan motivasi tim.
  • Bertanggung jawab terhadap pencapaian target penjualan harian, mingguan, dan bulanan (produk, paket permainan, membership, dan promo).
  • Menangani keluhan pelanggan dengan empati, solusi yang tepat, dan attitude positif.
  • Memantau laporan transaksi, stok merchandise, dan kas harian, serta memastikan administrasi outlet rapi dan akurat.
  • Menjaga kebersihan, kerapihan, serta tampilan outlet dan mesin permainan agar selalu menarik dan nyaman.
  • Melaporkan kendala teknis maupun non-teknis kepada manajemen serta membantu melakukan troubleshooting awal di lapangan.
  • Berkolaborasi dengan tim pusat dalam aktivitas promosi, event lokal, dan strategi untuk meningkatkan traffic dan engagement pelanggan.

Qualifications:

  • Pendidikan minimal SMA/SMK (Diploma atau lebih tinggi menjadi nilai tambah).
  • Pengalaman minimal 1–2 tahun sebagai Supervisor / Store Leader / Store Manager atau pengalaman relevan di bidang retail, penjualan, hospitality, entertainment, live hosting, F&B, atau customer service.
  • Terbuka untuk kandidat yang pernah bekerja sebagai sales wifi, retail fashion, host live, BA/SA, atau posisi lain yang mengutamakan interaksi langsung dengan pelanggan.
  • Kepribadian ceria, energic, komunikatif, dan percaya diri menghadapi pelanggan.
  • Jujur, bertanggung jawab, dan dapat dipercaya dalam menjalankan tugas harian.
  • Mampu memimpin tim dan menjaga suasana kerja tetap fun dan positif.
  • Berorientasi pada target dan pelayanan pelanggan, serta mampu berpikir cepat ketika menghadapi kendala di outlet.
  • Proaktif, cepat belajar, dan memiliki semangat tinggi untuk menciptakan pengalaman bermain yang menyenangkan bagi pengunjung.

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