Customer Experience

4 days ago

Bandung, West Java, Indonesia PT. Richeese Kuliner Indonesia Full time 90,000,000 - 120,000,000 per year

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

  • Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
  • Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
  • Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
  • Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

  • Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
  • Minimum of a bachelor's degree in Public Relations/Business Management
  • Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
  • Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
  • Fluent English
  • Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment

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