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Telesales Specialist

2 weeks ago

Jakarta, Indonesia Igloo Indonesia Full time

**About Igloo**

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Series B+ fund round raising US$27 million, Igloo has now raised over US$63 million.

**About the role**

We are seeking an experienced Telesales to join our dynamic team. As an Telesales Specialist you will be working with the IPS team and play a crucial role in sales (b2c) to make Igloo become the future of insurance.

**Responsibilities**:

- Make outbound calls to potential customers to promote company products and services
- Effectively manage customer inquiries and objections
- Develop and maintain a good understanding of company products and services
- Generate sales leads and follow up on leads
- Follow up with customers to ensure satisfaction with products and services
- Maintain accurate customer records and sales information
- Meet or exceed weekly, monthly, and quarterly sales goals
- Identify customer needs and suggest appropriate products and services
- Provide product information and pricing to customers
- Maintain a positive and professional attitude at all times

**Job Requirements**
- Proven track record of successful telesales experience
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
- Proficient in MS Office and CRM software
- Knowledge of customer service principles and practices
- Bachelor, diploma or equivalent

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Telemarketer: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)