Merchant Engagement Specialist

4 weeks ago


Jakarta, Indonesia GO-JEK Full time

**About the Role**

As part of the Merchant Engagement team, you will be focusing on providing the best customer experience to all non-AM Merchants during their journey in Moka POS and GoStore. To strive and succeed, you are expected to support & provide the best solution for merchants if they face any issues. Thus, you need to have extremely strong product knowledge, communication, sales & negotiation skills, and the ability to help merchants to solve issues are imperative to becoming a successful Merchant Engagement Specialist.

**What You Will Do**:

- Manage end-to-end Non-AM Merchants
- Manage product adoption and upsell relevant solutions to Merchants throughout the lifecycle
- Be the partner to merchants if they have any issues, concerns as well as business cases
- Constantly look up on merchant health core to identify potential medium/high-risk merchants

**What You Will Need**:

- Diploma or Bachelor’s Degree in any major
- At least 1 year of experience
- Strong communication and negotiation skills
- Background in sales and/or telesales is a plus
- Data-driven and advanced Excel skills is a plus
- Able to converse in English

**About the Team**

Merchant Lifecycle is a team that is better equipped when making use of each other’s strength to deliver a WOW experience and empower businesses to grow.
- As a team, we are accountable for driving loyalty & supporting business growth by delivering education & awareness, engaging through various communication channels, as well as verbally through discussion with our engagement agents, and delivering a wow experience through listening well to voice of merchants and managing demand.
- We make the best out of our role to be dynamic, data-driven, customer-centric, and fun We experiment and iterate fast. We use the power of data to drive strategies and to track outcomes. We empathize with our merchants to make sure that any experience designed could fulfill their needs. We try our best to stay in touch and continue to bond outside work as one big family through fun online activities. So, if you’re looking for a positive, supportive, and collaborative working culture, you have found yourself a home.

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.


  • Merchant Engagement

    3 days ago


    Jakarta, Indonesia Magada & Co Full time

    **Job Desc**: - Engage with existing merchants - Educate merchant about feature and promo - Handling merchant's community - Help merchants solving issues related to operations **Requirements**: - Min D3/S1 in relevant field with min 1 year experience - Have experience as salesman or FMCG are most preferred - Familiar with Ms Office /Google tools - Willing...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** As part of the Merchant Engagement team, you will be a crucial figure of the merchant lifecycle in driving engagement strategies & execution initiatives throughout our Non-AM merchants journey. As the Merchant Engagement (ME) Lead, you will work with a passionate team of agents to innovatively improve merchants’ engagement & assist them...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** As part of the Merchant Engagement team, you will be a crucial figure of the merchant lifecycle in driving engagement strategies & execution initiatives throughout our Non-AM merchants journey. As the Merchant Engagement (ME) Lead, you will work with a passionate team of agents to innovatively improve merchants’ engagement & assist them...

  • Engagement Specialist

    2 weeks ago


    Jakarta, Indonesia EF EFEKTA English for Adults Full time

    We Are Hiring: Engagement Specialist Are you a highly motivated and enthusiastic individual with a passion for creating meaningful connections? Join our team as an Engagement Specialist and play a pivotal role in fostering a positive and engaging experience for both our staff and students while supporting recruitment efforts. **Your Responsibilities**: -...


  • Jakarta, Indonesia Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...


  • Jakarta, Indonesia Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...

  • Merchant Engagement

    4 days ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Have experience working in an operations team - Have experience working with a team - Have experience operating MS Office - Responsible in work & can work outside the room - Can communicate well **Job Desc**: - Maintaining, serving, and running a device and deployment - Perform OEM device deployment tasks for Merchant - Doing merchant...


  • Jakarta, Indonesia Sinergi Performa Cipta Full time

    Job Description: - Developing and executing various media strategies (online social media, community, and offline event) to keep merchants engaged and satisfied - Understanding merchant needs and key factors to achieve business objectives - Analyzing data and information, creating and implementing strategies, and presenting the results to internal...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** Fasten your helmet and climb on board if you’re ready to be our next Senior Manager, Merchant Engagement Strategy. As a Senior Manager Merchant Engagement - Strategy, you will take the wheel in defining the segmentation, planning as well as the execution program for millions of unmanaged merchants. You'll be working closely with Region...

  • Merchant Engagement

    1 week ago


    Jakarta, Indonesia Kalapa Technology Full time

    Merchant Engagement - Jl. Kabupaten (Jogja) - Pria/Wanita - Minimal pendidikan SMA/SMK - Memiliki pengalaman sebagai contact center menjadi nilai tambah - Penempatan Jl. Kabupaten (Jogja)


  • Jakarta, Indonesia AirAsia Full time

    **What You’ll Do**: - You will build and subsequently leading a team of acquisition specialists in identifying, engaging, acquiring and registering promising merchants for airasia food within airasia Super App ecosystem - Analyze and track the team performance in daily, weekly and monthly basis - Design and analyze incentive scheme and team performance -...


  • Jakarta, Indonesia AMODA Full time

    **About The Role**: As a People Engagement Specialist at AMODA, you will play a key role in boosting employee engagement by designing and executing meaningful initiatives that foster a connected, motivated, and high-performing workplace culture. **Responsibilities**: - Plan, execute, and evaluate engagement activities at AMODA to enhance workplace...


  • Jakarta, Indonesia Kuncie Pintar Nusantara Full time

    **About the role**: We are a startup in mission to unlock human potential, empowering people to prosper doing what they love. We are now looking for an exceptional** Community Engagement Specialist** who will play a key significant role in marketing team creating and managing communities. **In this role you will**: - Nurturing communities of user/alumni,...


  • Jakarta, Indonesia DOKU, PT NUSA SATU INTI ARTHA Full time

    **Job Purposes**: SME incubator Specialist main purpose is to grow our SME B2B Merchant into SME B2C Merchant to retain relation as well as improve scale of seller performance. Analyze and identify growth potential of B2B merchant into B2C Merchant Develop and implement operational strategy in incubating sellers from B2B & B2C Manage seller...


  • Jakarta, Indonesia Goddess Retreats Full time

    Position: Community and Content Engagement Specialist Location: Bali, Indonesia About Us: Goddess Retreats is an award-winning wellness retreat, celebrated for its transformative experiences and empowering journeys. We’re on a mission to create a supportive, vibrant community that empowers women worldwide. Now, we’re seeking a multi-talented Community...


  • Jakarta, Indonesia EF EFEKTA English for Adults Full time

    EF EFEKTA English for Adults EF - EXCELLENCE IN ENGLISH TRAINING EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified...


  • Jakarta, Jakarta, Indonesia PT Supra Boga Lestari Tbk Full time

    About the Team:We are a dynamic team of marketers at PT Supra Boga Lestari Tbk who are passionate about delivering exceptional results through social media marketing.We are seeking an experienced Brand Engagement Specialist to join our team.The ideal candidate will have a strong background in social media management, content creation, and digital...


  • Jakarta, Indonesia High Reaching Club Football Academy Full time

    Wanita, maksimal usia 28 - Berdomisili di Jakarta Utara - Dapat berkomunikasi dengan baik - Mampu menawarkan produk untuk bergabung - Kemampuan dalam mengetik / menulis pesan - Memahami fungsi Microsoft Office dengan baik - Dapat bekerja secara detail dan teliti - Ada keinginan untuk belajar mengenai Academy Sepak Bola - Ada keinginan untuk bekerja di...


  • Jakarta, Indonesia OnrampLab Full time

    Company Overview: At Onramp Lab, we are a dynamic team consisting of 70 digital marketing experts, entrepreneurs, and technologists. With our extensive experience in performance-based digital marketing, we specialize in utilizing digital traffic channels to attract top-notch customers and achieve a wide range of goals. Our expertise covers various fields...


  • Jakarta, Indonesia DOITPAY Full time

    Key Responsibilities: - Identify and target new merchants in key industries and verticals that align with the company’s strategy. - Develop and manage the sales pipeline from lead generation to closing, ensuring timely follow-up and reporting on progress. - Present and demo payment gateway solutions to potential clients, effectively communicating the...