Merchant Engagement Associate, Programs

4 days ago


Jakarta, Indonesia Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**:
Merchant Engagement is part of the Merchant Operations, looking into building effective programs to engage Grab merchant partners in Indonesia. We work with different teams and stakeholders across Grab (including GrabFood and GrabMart), and city operational teams to understand merchants’ needs; translating those needs into useful programs that can be implemented through different training methods for merchants.

**Get to know the Role**:
**The Day-to-Day Activities**:
Daily responsibilities for this role include, but are not limited to:

- Create and develop all training programs for merchant starting from new merchant, existing merchant and non-active merchant (for both Grabfood and Grabmart)
- Develop and analyze curriculum / training topics that are relevant to the merchant monthly
- Conduct and evaluate every training for merchant
- Collaboration with stakeholder to create engagement programs especially for non-merchant and existing merchant

**The Must-Haves**:

- At least 1 years’ proven work experience in communications or a similar position in a marketing or communications department
- Excellent presentation and communication skills, written and spoken language skills (Bahasa Indonesia and English)
- Strong communications especially for training skills with ability to train merchant via offline and online
- Possesses a strong sense of ownership, ability to work independently, navigate ambiguities and problem-solve in a logical manner
- Keen interest to work in a fast-paced, demanding environment

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.


  • Merchant Engagement

    5 days ago


    Jakarta, Indonesia Magada & Co Full time

    **Job Desc**: - Engage with existing merchants - Educate merchant about feature and promo - Handling merchant's community - Help merchants solving issues related to operations **Requirements**: - Min D3/S1 in relevant field with min 1 year experience - Have experience as salesman or FMCG are most preferred - Familiar with Ms Office /Google tools - Willing...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** Fasten your helmet and climb on board if you’re ready to be our next Senior Manager, Merchant Engagement Strategy. As a Senior Manager Merchant Engagement - Strategy, you will take the wheel in defining the segmentation, planning as well as the execution program for millions of unmanaged merchants. You'll be working closely with Region...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** As part of the Merchant Engagement team, you will be a crucial figure of the merchant lifecycle in driving engagement strategies & execution initiatives throughout our Non-AM merchants journey. As the Merchant Engagement (ME) Lead, you will work with a passionate team of agents to innovatively improve merchants’ engagement & assist them...

  • Merchant Engagement

    6 days ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Have experience working in an operations team - Have experience working with a team - Have experience operating MS Office - Responsible in work & can work outside the room - Can communicate well **Job Desc**: - Maintaining, serving, and running a device and deployment - Perform OEM device deployment tasks for Merchant - Doing merchant...


  • Jakarta, Indonesia Gojek Full time

    ODS - Business Development, Jakarta **About The Role** As our Consumer Engagement (CE) Associate, you’ll be an instrumental cog in the Jabodetabek Consumer Engagement team wheel of Gojek that directly impacts the company’s (brand awareness and activation). Collaborating with (marketing and regional team), your main objective will be to (drive consumer...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** As part of the Merchant Engagement team, you will be focusing on providing the best customer experience to all non-AM Merchants during their journey in Moka POS and GoStore. To strive and succeed, you are expected to support & provide the best solution for merchants if they face any issues. Thus, you need to have extremely strong product...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** They say no man is an island - a notion that holds particularly true for this role. As our Regional CE Associate (Mall Partnership), you’ll be an instrumental cog in the Jabodetabek Consumer Engagement team) wheel of Gojek that directly impacts the company’s (brand awareness and activation). Collaborating with the marketing and...

  • HR Engagement

    6 days ago


    Jakarta, Indonesia PT Lawencon Internasional Full time

    Job Description: - Responsibility is to successfully manage the relationship between the employees and organization - To influence the experience of the employees - Work to understand the unique perspective of the employees, and their wants, needs, and priorities, in order to improve their interaction with the company or organization. - Understand and...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** If you’re looking to be a part of a high-functioning, dynamic team whose efforts directly impact our user base, this may be the role for you. As our Campaign & Consumer Engagement Associate for the Indo Region team and based in Jakarta, you’ll take the wheel in hacking consumer growth for Gojek in Jakarta. You’ll take the time to...


  • Jakarta, Indonesia tiket.com Full time

    **Your main duties in flying with us**: - Support the execution of employee engagement initiatives, including events, sports clubs, communities, and related campaigns, along with handling associated administrative tasks. - Propose innovative ideas for events and campaigns, and develop reports to drive continuous improvement. - Collaborate with the...


  • Jakarta, Indonesia Bussan Auto Finance Full time

    Technology Associate Program (TAP) IT will go through intensive training and OJT with the goal of nurturing their leadership skills, teamwork abilities, professional knowledge, and soft skills Min. bachelor's degree in information system/ information technology/ computer science or any related major, GPA. 3.00 Maximum 26 years old Excellent communication...


  • Jakarta, Indonesia Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...

  • Engagement Support

    3 weeks ago


    Jakarta, Indonesia PT. Sinar Jernih Suksesindo Full time

    **Deskripsi lowongan** **PT Sinar Jernih Suksesindo (SJS)**bekerja sama dengan Perusahaan Online Transportation **Engagement Support** **Kualifikasi**: - Kemampuan analisis dan pemecahan masalah yang kuat untuk memantau performa merchant. - Keterampilan komunikasi dan pelatihan yang baik. - Teliti, terorganisir, dan mampu mengelola banyak merchant dalam...


  • Jakarta, Indonesia Capillary Technologies Full time

    **About Capillary Technologies** **Job Description: Associate Engagement Manager** - Work closely with the Business Head to manage Key Clients and ensure world-class service experience - Full P&L responsibility for customer relationships owned, Manage and grow the existing clients - **Understand and analyze existing business** and figure out opportunities...

  • Senior Engagement

    16 hours ago


    Jakarta, Indonesia Ajaib Full time

    Company Description **Job Description**: - Foster an excellent employer-employee Relationship and develop an engagement initiative to tap into different employee segments (online & offline) - Implement and coordinate employee engagement and culture internalization related programs such as onboarding, wellness programs, and appreciation programs to boost...


  • Jakarta, Indonesia PT Global Tiket Network (tiket.com) Full time

    Your main duties in flying with us: - Support the execution of employee engagement initiatives, including events, sports clubs, communities, and related campaigns, along with handling associated administrative tasks. - Propose innovative ideas for events and campaigns, and develop reports to drive continuous improvement. - Collaborate with the Engagement...


  • Jakarta, Indonesia PT Bank UOB Indonesia Full time

    **Job Title: Management Associate Programme 2025 - Indonesia**: **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in...


  • Jakarta, Indonesia AirAsia Full time

    **What You’ll Do**: - You will build and subsequently leading a team of acquisition specialists in identifying, engaging, acquiring and registering promising merchants for airasia food within airasia Super App ecosystem - Analyze and track the team performance in daily, weekly and monthly basis - Design and analyze incentive scheme and team performance -...


  • Jakarta, Indonesia Indodana Full time

    **Job Description**: - Support (healthcare) business development team for sales and operational process - Maintain good communication and relationship with merchant partners - Responsible for sales target in their account - Do regular visit to merchant partner outlets - Ensure successful onboarding and integration with merchant partners - Provide training...

  • Area Ce Associate

    6 days ago


    Jakarta, Indonesia Gojek Full time

    ODS - Business Development, Jakarta - They say no man is an island - a notion that holds particularly true for this role. As our CE Associate, you’ll be an instrumental cog in the Jabodetabek Consumer Engagement team) wheel of Gojek that directly impacts the company’s (brand awareness and activation). Collaborating with (marketing and regional team),...