Operational Officer for Fe
7 days ago
Operational Officer for FE has to ensure partner complaints are handled and resolved accurately and timely. This position also has to monitor stock availability and transaction performance for each partner & biller.
AREA OF RESPONSIBILITY
**1. Customer (Telco and Partner) Service Management (60%)**
- Respond and resolve partner complains within the agreed SLA as stated in SOP
- Coordination and has good relationship with telco
- Reconcile and compile partner complains
**2. Internal Coordination Management (40%)**
- Perform proper shift handover to ensure all customers cases are covered
- Escalate issues to manager / leader / other department members whenever required
- Perform performance review with assigned reviewers
POSITION REQUIREMENTS
- Bachelor/Diploma degree from any reputable university with any major
- Fresh graduate or 1 year experience in customer service
- Experienced in handling customer
- Experienced on ticketing tools will be a plus
- Understands about persona
- Customer oriented
- Problem solver
- Having friendly and easy-going character
- Proficient at Microsoft Office (Excel, Power Point, Word)
- Willingness to work during weekend and night shift
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