Technical Sales Support

1 week ago

Jakarta, Indonesia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 01/08/2025
**INTRODUCTION**:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is looking for a Technical Sales Support - Mill Lining Metallurgy Specialist. Acting as the metallurgical process expert in the MA; Working with sales team to support sales opportunities, build campaigns, opportunity funnel, priorities, and solutions. Dedicated front line customer technical support with metallurgical process advice to market area
**WHAT YOU'LL DO**:
Supply metallurgical process advice to market area Mill Lining TSS and SAM teams
Interlink between MA and Expert Services and other product groups to develop collaborative opportunities
Benefit analysis and communication of mill lining design updates
Generating literature and presenting at industry events
Responsible for supporting and/or leading sales opportunities for mill lining BA in the determined geographical region/customer allocation
Ensures timely progress of the sales case from lead to quotation/proposal and negotiations.
Responsible for the value argumentation, value proposition and win plan of sales cases and overall, for the technology. Ensuring value co-creation is effectively leveraged with the customer
Complex proposal development from data collection through to concept design, detailed proposal creation and delivery with customer presentations
Ensures profitability of the sales cases and the BA in line with pricing policies
Direct customer link for remote and on-site technical support including; condition monitoring inspections, analysis and reporting, stock management, installation support, and troubleshooting, while acting as the technical interlinkage between MA and BL
Use of customer relationship management (CRM) tools to facilitate BA forecast and sales funnel/case generation together with the sales team for defined geographical region/customer allocation
Works closely with the tier 2 technical sales support to deploy new product information, best practices, sales trainings and technology specific value argumentation
Supporting Warranty process and escalate product quality issues to Tier 2 Technical Sales Support
Supporting and monitoring sales cases from order through to delivery while directing the supply chain function’s alignment with customer and regional demands
Ensure that Site Account Managers have adequate training and support to determine opportunities and sell their products
Ensure proper fulfillment of all QEHS rules and regulations of Metso and Customers
**WHO YOU ARE**:
Tertiary qualifications in Metallurgical/chemical/process Engineering disciplines with 10+ years’ experience in minerals processing, and/or,
Have 10+ years previous exposure to operation of minerals processing concentrators including comminution circuits.
Show a high level of communication and customer service skills.
Ability to travel remotely as required by Motor Vehicle or Commercial or Charter Flights.
Hold a current local country driver’s licence.
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to

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