Customer Operations

Department Operations - LevelEntry Level - LocationIndonesia - Jakarta The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Validate Customer Profile - Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments - Secure correct implementation of new traffics - Receive and Monitoring International Freight Forwarding Operator (IFFO) record customer order in the TMS (Transport Management System); validate alignment of the customer...

**Responsibilities** - Verify leads submitted from media sales and website. - Execute campaigns, promotions, and activations through outbound calls to the customer database. - Ensuring good service delivery through customer insights. - Call customers who use our service to gauge the quality of their experience with us and partners. - Respond to customer...

**Responsibilities** - Verify leads submitted from media sales and website. - Execute campaigns, promotions, and activations through outbound calls to the customer database. - Ensuring good service delivery through customer insights. - Call customers who use our service to gauge the quality of their experience with us and partners. - Respond to customer...

**INIXINDO**: - Jakarta Selatan_ **Job Title** : Customer Operation **Job Type** : Full Time **Requirements**: 1. **Wanita**, maksimal usia **28 tahun** 2. Pendidikan **S1 Fresh Graduated** dengan **Min IPK 3.5** 3. Mampu mengoperasikan **komputer** (Microsoft Office atau aplikasi pelaporan lainnya) 4. Dapat bekerjasama dengan tim, jujur, disiplin,...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

As a Customer Service Operations Supervisor, will be responsible for managing our customer service operations team sub-ordinate. The individual will have contact with customers, carriers/partners and potential customers on a daily basis. must ensure the team/subordinate is proactive in providing quality customer service and collaborating operational and have...

Gambaran Pekerjaan Sebagai Customer Service & Operation Specialist anda akan bertugas untuk membuat, meningkatkan, dan memelihara dasbor pemantauan SLA untuk semua departemen operation. Mengelola laporan, dan tinjauan kinerja di setiap departemen operation secara mingguan dan bulanan Kualifikasi - Pendidikan Minimal S1 Skill yang Dibutuhkan - Customer...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Amar Bank is seeking a seasoned professional to lead customer experience operations and drive strategic initiatives. As the Retail Operations Function Head, you will be responsible for building high-performing teams and designing scalable operations processes that deliver exceptional customer experiences.About the JobThis role requires expertise in team...

**O**bjecti**v**es of t**h**e**P**osi**t**ion**: - Manage import export operations and customs and foreign trade operations team for Indonesia - Manage performance and development of import export and customs foreign trade team members or subordinates - Lead management of logistics service providers (LSP) and lead logistics provider (LLP) in Indonesia per...

The Customer Call Operations Supervisor is responsible for overseeing all aspects of customer call interactions, managing both inbound and outbound calls, and ensuring the effective use of the Genesys platform for optimal customer service. This role focuses on providing high-quality support, achieving operational efficiency, and enhancing customer...

**Key Responsibilities**: - **Team Management & Leadership**: - **Customer Service Mindset & Process Improvement**: Develop and foster a strong customer service mindset across the team, where inefficiencies and instances of poor service are seen as opportunities for improvement. MBA graduates who are passionate about operational excellence will find this...

**Key Responsibilities**: - Leading our Omnichannel Customer Services Team - Leading the team to ensure engagement on our websites in Basket onwards are perfect - Controlling and being pro-active a level of excellence above that currently accepted by customers within Indonesia - Directing the Customer Operations team to show sales via our own channels and...

**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

Validate Customer Profile - Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments - Secure correct implementation of new traffics - Receive and Monitoring International Freight Forwarding Operator (IFFO) record customer order in the TMS (Transport Management System); validate alignment of the customer...

We are seeking a highly skilled Customs Clearance Operations Specialist to join our team. In this role, you will be responsible for clearance & brokerage operations and regulatory compliance.Secondary education or equivalent is required, along with relevant customs certification/license as mandated by local regulations. Three (3) years of experience in...

**Responsibilities** - To handle inquiries from customers, provide appropriate feedback and alternatives within the time limit. - Follow up to ensure resolution, keep records of customer interactions. - Communicate, build and develop good customer relationships. - Maintain and update customer databases and filing system. - Daily Input of data into database...