Merchant Onboarding Operations Lead

1 week ago


Jakarta, Jakarta, Indonesia Gojek Group Full time
Job Description

The Sales Excellence & Merchant Experience team plays a vital role in the Food, Ads & Merchants organization. Based in Jakarta HQ, we support sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.

About This Opportunity

  • Work closely with the SMB Region & Enterprise sales team to gather feedback from merchants as guardians and with the product team who build products & features based on your inputs
  • Collaborate with the Merchant Care Unit and Sales Excellence team to achieve shared goals
  • Leverage your analytical and time-management skills to cater to day-to-day merchant needs and issues, ensuring they receive excellent experiences
  • Drive strategic business initiatives to improve overall merchant satisfaction and conversion rates

Your Key Strengths

  • 6+ years of experience in strategy, project management, or consulting, with strong analytical, business acumen, and problem-solving skills
  • Strong SQL skills, preferably
  • Excellent business sense and ability to present complex analysis results to various audiences
  • Solid track record of stakeholder management


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