Merchant Onboarding Operations Lead
1 week ago
The Sales Excellence & Merchant Experience team plays a vital role in the Food, Ads & Merchants organization. Based in Jakarta HQ, we support sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.
About This Opportunity
- Work closely with the SMB Region & Enterprise sales team to gather feedback from merchants as guardians and with the product team who build products & features based on your inputs
- Collaborate with the Merchant Care Unit and Sales Excellence team to achieve shared goals
- Leverage your analytical and time-management skills to cater to day-to-day merchant needs and issues, ensuring they receive excellent experiences
- Drive strategic business initiatives to improve overall merchant satisfaction and conversion rates
Your Key Strengths
- 6+ years of experience in strategy, project management, or consulting, with strong analytical, business acumen, and problem-solving skills
- Strong SQL skills, preferably
- Excellent business sense and ability to present complex analysis results to various audiences
- Solid track record of stakeholder management
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