Senior Manager Onboarding Experience
1 week ago
The Gojek Group is seeking a seasoned Senior Manager Onboarding Experience to drive positive merchant experience in the onboarding process to our platform. As part of the Sales Excellence & Merchant Experience team, you will play a pivotal role in collaborating closely with cross-functional teams to enhance GoBiz.
About The Role
- Create a seamless experience for merchants when onboarding their restaurant or new outlet through the merchant app and resolving onboarding issues; surpassing merchants' experiences when doing the same in competitors' platforms
- Evaluate and refine requirements for merchant onboarding to ensure compliance with relevant government and legal regulations
- Simplify the onboarding process to easily understand and navigate, ensuring merchants' restaurants show up in GoFood as soon as possible
- Initiate and lead efforts to address issues and improve processes/products for enhanced merchant satisfaction; boost conversion rates and reduce overall onboarding time
- Oversee feature/product implementation and rollouts
- Provide actionable insights to product & marketing teams on merchants' concerns/sentiment regarding onboarding experiences
- Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies based on data-driven analysis and execute plans effectively
- Deliver regular impact reports and analyses to leadership teams
Key Responsibilities
- Develop frameworks and set priorities using analytical skills
- Analyze complex business results and articulate them to various audiences
- Present during problem-solving sessions with stakeholders (working-level or leadership)
- Manage stakeholder expectations effectively
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Jakarta, Jakarta, Indonesia Gojek Group Full timeJakartaAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants'...
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Merchant Onboarding Experience Senior Manager
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Jakarta, Jakarta, Indonesia PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia) Full timeJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the...
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Merchant Onboarding Experience Senior Manager
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Jakarta, Jakarta, Indonesia GoTo Group Full timeAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians,...
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