Administrative Manager

3 weeks ago


Tangerang, Banten, Indonesia Archipelago International Full time

Archipelago International seeks an experienced Administrative Manager to oversee the smooth operation of its food and beverage department. This role is ideal for a highly organized individual with exceptional leadership skills.

About the Role

We are looking for a professional who can ensure that all aspects of the department run efficiently, effectively, and in line with company standards. The successful candidate will be responsible for managing daily operations, supervising staff, and implementing processes to improve productivity and customer satisfaction.

Key Responsibilities:
  • Operational Management: Oversee the preparation and update of individual departmental operations manuals, conduct regular divisional communications meetings, and ensure that departmental briefings and meetings are effective and conducted as necessary.
  • Customer Service: Ensure that all employees deliver exceptional guest service at all times, handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, and follow through to make sure problems are resolved satisfactorily.
  • Financial Management: Maximize employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling, ensure that each profit centre is operated in line with maximizing profit while delivering on the brand promise, and assist in the preparation of the Annual Business Plan for Food and Beverage.
  • Marketing and Public Relations: Assist in the preparation, utilization, and update of an Annual Marketing Plan, constantly evaluate local, national, and international market trends, vendors, and other hotel/restaurant operations to ensure the hotel's own operations remain competitive and cutting-edge.
  • Personnel Management: Assist in the recruitment and selection of all Food and Beverage employees, oversee the punctuality and appearance of all Food and Beverage employees, and develop the skills and abilities of Heads of Department through training, coaching, and/or mentoring.
About You

To be successful in this role, you should have excellent leadership, communication, and problem-solving skills. A degree in Hospitality or a related field is preferred, along with significant experience in a similar position. Strong knowledge of food and beverage operations, customer service principles, financial management techniques, and marketing strategies is also required.

What We Offer
  • A competitive salary range of IDR 100,000,000 - IDR 150,000,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals.
  • Ongoing training and development opportunities to enhance your skills and career progression.

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