Store Manager

3 days ago


Semarang, Central Java, Indonesia PT Passion Abadi Korpora Full time
About the Role

As a dynamic and experienced Boutique Manager, you will be responsible for leading our retail boutique team to deliver exceptional customer service, sales, and overall operations. Your primary objective will be to create a memorable shopping experience for our customers, while driving sales growth and meeting or exceeding sales targets.

Key Responsibilities
  • Lead and inspire a team of sales associates to achieve sales targets and provide outstanding customer service, ensuring that every customer receives a personalized and memorable shopping experience.
  • Recruit, train, and develop boutique staff to ensure product knowledge and service excellence, enabling them to effectively assist customers in making informed purchasing decisions.
  • Set clear performance expectations and regularly provide feedback and coaching to team members, fostering a culture of continuous improvement and growth.
  • Customer Service:
    • Ensure that every customer interaction is professional, prompt, and resolves any issues or concerns efficiently.
  • Sales and Inventory Management:
    • Drive sales growth by implementing effective strategies to meet or exceed sales targets, analyzing sales data to inform decision-making.
    • Monitor inventory levels, conduct regular stock assessments, and coordinate restocking to maintain an appealing visual merchandising presentation.
  • Manage daily operations, including opening and closing procedures, security, and cleanliness, maintaining a safe and clean environment for both customers and employees.
  • Compliance and Store Operations:
    • Ensure the boutique complies with all company policies and procedures, adhering to health and safety regulations and best practices.
  • Marketing and Promotion:
    • Collaborate with the marketing team to implement in-store promotions and events, driving traffic to the boutique and enhancing brand visibility.
  • Qualifications:
    • Proven experience in retail management, preferably in the luxury or jewelry industry, demonstrating strong leadership and interpersonal skills.
    • Excellent communication and customer service skills, with the ability to analyze sales and inventory data and make informed decisions.
    • A passion for jewelry and a keen eye for design, with a Bachelor's degree or equivalent experience in a related field.


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