Retail Operations Director

3 days ago


Semarang, Central Java, Indonesia PT Passion Abadi Korpora Full time
Job Description

We are seeking a results-driven Boutique Manager to lead our retail boutique team and drive sales growth, while delivering exceptional customer service and upholding operational excellence. As a key member of our team, you will play a critical role in creating a memorable shopping experience for our customers, while meeting or exceeding sales targets.

Key Responsibilities
  1. Lead and inspire a team of sales associates to achieve sales targets and provide outstanding customer service, ensuring that every customer receives a personalized and memorable shopping experience.
  2. Develop a deep understanding of Passion Jewelry's products and their unique selling points, training the team on product knowledge to enhance customer satisfaction.
  3. Set clear performance expectations and regularly provide feedback and coaching to team members, fostering a culture of continuous improvement and growth.
  4. Sales and Inventory Management:
    1. Drive sales growth by implementing effective strategies to meet or exceed sales targets, analyzing sales data to inform decision-making.
    2. Monitor inventory levels, conduct regular stock assessments, and coordinate restocking to maintain an appealing visual merchandising presentation.
  5. Manage daily operations, including opening and closing procedures, security, and cleanliness, maintaining a safe and clean environment for both customers and employees.
  6. Compliance and Store Operations:
    1. Ensure the boutique complies with all company policies and procedures, adhering to health and safety regulations and best practices.
  7. Marketing and Promotion:
    1. Collaborate with the marketing team to implement in-store promotions and events, driving traffic to the boutique and enhancing brand visibility.
  8. Health and Safety:
    1. Maintain a safe and clean environment for both customers and employees, ensuring compliance with health and safety regulations.
  9. Qualifications:
    1. Proven experience in retail management, preferably in the luxury or jewelry industry, demonstrating strong leadership and interpersonal skills.
    2. Excellent communication and customer service skills, with the ability to analyze sales and inventory data and make informed decisions.
    3. A passion for jewelry and a keen eye for design, with a Bachelor's degree or equivalent experience in a related field.


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