Commercial Lead

6 days ago


Tangerang, Banten, Indonesia PT. ADIDAS INDONESIA Full time
Job Summary

This role is responsible for overseeing the daily operations of a store, including managing sales targets, controlling operational expenses, and ensuring customer satisfaction.

Key Accountabilities:

  • Takes ownership of the store and drives profitability through effective resource allocation and process organization.
  • Has a deep understanding of the store's KPI's and uses this knowledge to make informed commercial decisions.
  • Tracks store performance data and responds with solutions that drive commercial success.
  • Develops a deep understanding of the store's customer base and adapts the service offer accordingly.
  • Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
  • Leads service by example and ensures highly visible and effective customer service management at all times.
  • Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity.
  • Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories.
  • Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store.
  • Ensures store team compliance with all store policies and procedures.
  • Drives continuous improvement in stockroom processing and replenishment procedures.
  • Minimizes loss by ensuring all loss prevention procedures are followed.
  • Provides suggestions and ideas on ways to improve systems and processes.
  • Supports the recruitment and manages onboarding, training, and development of the store team and ensures all HR policies and procedures are adhered to.
  • Works with the Manager, Retail to identify strong performers with potential for growth.
  • Creates a high-performance culture in their store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance.
  • Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance.
  • Actively collaborates and shares best practices to drive team performance.
  • Communicates a desire to learn and seizes all available opportunities to drive their development and increase performance.


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