Retail Operations Manager
4 days ago
Company Overview
PT. Navya Retail Indonesia is a dynamic retail company that values excellence and customer satisfaction.
Job Description
- Work closely with the brand to develop business strategies to maintain and raise customer pool, expand store traffic, and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Report buying trends, market trends, customer needs, and profit to brand management and principal.
- Maintain outstanding store condition and visual merchandising standards.
- Complete store administration and ensure compliance according to brand's policies and procedures.
- Maintain professional and technical knowledge by attending training or workshops.
- Ensure high levels of customer satisfaction through excellent service.
- Deal with all issues that arise from staff or customers.
- Provide coaching, counseling, and conduct personnel assessment regularly.
Required Skills and Qualifications
- Candidate must possess at least a Diploma, Bachelor's Degree, any field.
- Required skill(s): English, computer, negotiation, interpersonal, analytical, Leadership And Managing.
- At least 5 year(s) of working experience as an Assistant/Store Manager in retail industry, especially in fashion/footwear/active lifestyle.
- Have an understanding about KPI's Metrics.
- Having experience dealing with mass product.
- Detail and target oriented.
- Willing to be placed in Surabaya and Malang.
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