Customer Service Store Director

5 days ago


Surabaya ꦱꦫꦧꦪ, Indonesia PT Hero Retail Nusantara Full time

Role Description:

We are seeking an experienced Assistant Store Manager to join our team at PT Hero Retail Nusantara. The ideal candidate will have a strong background in retail operations and customer service.

Main Responsibilities:

  • Support store manager in their absence and provide guidance to team members
  • Develop and implement strategies to enhance store operations and improve customer experience
  • Lead and mentor team members to ensure they meet performance expectations
  • Design and implement effective planogram displays to drive sales and increase customer engagement
  • Maintain high standards of customer service and resolve any customer complaints promptly
  • Able to work effectively in a fast-paced environment and adapt to changing priorities and deadlines

Requirements:

  • Minimum 3 years of experience as an Assistant Manager in a retail environment
  • Excellent leadership and communication skills to motivate and direct team members
  • In-depth knowledge of retail operations and customer service principles
  • Ability to analyze data and make informed decisions to drive business results
  • Strong customer service skills to provide excellent shopping experience


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