Senior Billing Specialist
2 weeks ago
We are a leading provider of smart mobility SaaS solutions, serving over 2 million subscribers across 23 countries. We are seeking an experienced Billing Agent to join our team in Jakarta, Indonesia.
About the Role:
- Process invoicing, payments, and communicate with customers and suppliers efficiently.
- Escalate customer disputes or inquiries to relevant departments and ensure prompt follow-up.
- Create and dispatch accurate invoices for our SaaS and GPS tracking services.
- Ensure timely delivery of invoices to clients.
- Verify billing data for accuracy before processing.
- Resolve any discrepancies in billing information promptly.
- Maintain detailed records of customer billing accounts.
- Manage recurring billing cycles and subscription renewals.
- Address and resolve customer billing queries and issues effectively.
- Provide excellent customer service to foster positive client relationships.
- Support the preparation and analysis of billing-related financial reports.
- E nsure all billing activities comply with company policies and financial regulations.
- Continuously improve billing processes to enhance efficiency.
Requirements:
- Degree in Accounting or Business Administration.
- Proficient in implementing standard procedures.
- At least 1 year of experience in Billing or equivalent.
- Able to work onsite in Jakarta, Indonesia.
Compensation:
The estimated salary for this role is IDR 30,000,000 - 40,000,000 per annum, depending on experience and qualifications.
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