Complaint Resolution Manager

3 days ago


Jakarta, Jakarta, Indonesia PT BINARA GUNA MEDIKTAMA (RS. PONDOK INDAH GROUP) Full time
Complaint Resolution Manager Position:

This role is crucial in ensuring that patient complaints are handled professionally and promptly. The ideal candidate should have excellent communication skills and be able to work effectively with healthcare professionals and departments.

Key Responsibilities:

  • Resolution: Resolve patient complaints in a timely and efficient manner.
  • Collaboration: Work closely with healthcare teams to address health-related concerns.
  • Requirements:
  • Bachelor's degree in Medicine
  • Minimum 2 years of experience in hospital management
  • Excellent communication and interpersonal skills
  • Customer-oriented with effective complaint handling skills
  • Fluent in both oral and written English
  • Proficient in computer usage
  • Work location: RS Pondok Indah - Pondok Indah

Benefits:

  • Opportunity to work in a dynamic healthcare environment
  • Chance to develop strong communication and problem-solving skills
  • Collaborative team environment


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